Assistant General Manager

Wawa•Mason, OH

12d

About The Position

The Assistant General Manager (AGM) is a hands-on leader who plays a key role in daily store operations, team development, and business results. The role oversees business performance and profitability and supports the hiring, training, and development of Customer Service Associates. The AGM helps ensure customers have a satisfying, smooth, and friendly Wawa experience while maintaining safety, quality, and operational standards.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in a food service or retail environment.

Responsibilities

Gather customer feedback, resolve problems, and help ensure a smooth and friendly customer experience.
Deliver effective, engaging training to Customer Service Associates so they can meet Wawa’s safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of team members.
Coordinate schedules and daily tasks to keep store operations running efficiently.
Review store performance reports, manage shrink, and identify opportunities for improvement.
Monitor trends and collaborate with peers to develop action plans that drive results.
Oversee business performance and profitability.