Assistant General Manager
About The Position
Hotel Management & Consulting is seeking an experienced, dynamic Assistant General Manager to lead hotel operations when the General Manager is absent and assist in leading the team. The role focuses on developing staff, maintaining service standards, supporting hotel operations, and ensuring guest and property security. The company describes its culture as performance-based, balancing hard work with respect for personal life, offering merit-based advancement and operating with a small, efficient hospitality team. The Assistant General Manager performs team leadership, financial, guest relations, housekeeping, sales and marketing, inventory, vendor-relations, and emergency-procedure duties. The position may involve hands-on housekeeping and laundry work, covering employee shifts, and working a changing schedule. The company states that duties and job requirements may change and that employment is at will.
Requirements
- At least 1 year of experience in hotel leadership, including front desk and back-of-house operations.
- Proficient computer skills.
- Strong team-building skills.
- Excellent organizational, time-management, and problem-solving abilities.
- Effective oral and written communication skills.
- Proactive problem-solving approach.
- Willingness to work a changing schedule.
- Ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
- Ability to lift, push, and pull up to 20 pounds regularly and occasionally up to 50 pounds.
Responsibilities
- Train and guide staff, discuss performance discrepancies and training needs with the General Manager, and attend and lead staff huddles.
- Provide hands-on support and guidance to help the team achieve results.
- Post checks in the PMS, complete the weekly labor tracker, manage payment-due reports, and post paid-outs and receipts.
- Maintain guest-ready standards for cleanliness, address guest concerns, monitor and follow up on guest feedback, suggest and sell amenities, and support guest and property security.
- Assign rooms for housekeeping and assist the General Manager with room inspections.
- Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
- Network in the local community and build relationships with competitive properties, local organizations, and key clients to promote the property.
- Lead in-house guest sales and marketing initiatives to increase occupancy.
- Assist with housekeeping in rooms as needed, complete daily laundry duties, and address public-space needs.
- Cover employee shifts as needed to maintain operational continuity during unexpected absences.
- Know and follow property emergency procedures and ensure property and guest security needs are met.
- Perform other duties as assigned.
Benefits
- Daily pay access with flexible options for accessing earnings.
- Medical, dental, and vision benefits for full-time employees.
- Paid time off for full-time employees.
- Employee Assistance Program for personal or work-related concerns.
- Career advancement opportunities for dedicated employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
