Assistant General Manager
About The Position
The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, delight guests, and grow the business. The role takes ownership of hiring, training, and team development while helping create a culture of warmth, belonging, growth, and trust. The Assistant General Manager supports business decisions and problem-solving; plans staffing and schedules; develops team members and managers; and helps ensure operational goals, quality standards, and guest-service expectations are met. The role also supports company initiatives and procedures, regulatory compliance, workplace health and safety, and management of costs and inventory. The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. A job offer is conditional on the results of a background check.
Requirements
- At least 18 years of age.
- ServSafe certification or the ability to achieve certification.
- Proven ability to drive positive results through strong business acumen.
- Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
- Availability for flexible hours, including nights and weekends.
- Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
- Ability to stand and walk for up to 6 hours.
- Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
Nice To Haves
- At least 1 year of restaurant management experience is preferred.
Responsibilities
- Support the General Manager with key decisions and problem-solving.
- Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
- Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
- Assist with managing team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
- Partner with the General Manager to develop managers in people processes and Panera’s Guiding Values & Behaviors.
- Work with the team to deliver quality food and service and delight every guest.
- Build relationships that encourage long-term guest loyalty.
- Follow operational procedures and execute company strategies and initiatives.
- Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
- Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
- Assist the General Manager with managing the bakery-cafe’s costs and inventory.
- Promote a culture of warmth, belonging, growth, and trust and demonstrate Panera’s Guiding Values and Behaviors.
Benefits
- Competitive pay of $21.50–$25.50; eligible for quarterly bonuses.
- Free on-shift meals and unlimited fountain beverages.
- Paid vacation, sick time, and holidays.
- Medical, dental, vision, life, and pet insurance.
- 401(k) with match available.
- Career advancement and leadership development opportunities.
- Tuition discounts.
- Perks and rewards for team members.
- Team member assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
