Assistant General Manager

Riser Fitness, LLC•Sunnyvale, CA

11d•$22 - $26

About The Position

Riser Fitness is a multi-unit operator and developer of the Club Pilates franchise system, established in 2013. The Assistant General Manager works as part of the studio team in a fun, high-energy, service-focused environment, interacting with members and prospective members and supporting them on their fitness journeys. This full-time position supports studio sales, operations, staff, customer service, marketing, and community engagement. It reports to the General Manager and occasionally to the District Manager.

Requirements

Confidence in generating personal sales and training Sales Associates in transactions.
Ability to assist in driving revenue from memberships, retail sales, private training bookings, and teacher training enrollments.
Fluency in English and excellent communication and interpersonal skills in person, by telephone, and via email.
Ability to excel in a fast-changing, diverse environment.
Ability to recognize areas for improvement and make changes using good judgment.
Affinity for and passion for fitness.
Solid writing and grammar skills.
Strong organization and data management skills, with the ability to prioritize and meet deadlines.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthiness and ability to handle confidential information.
Ability to work harmoniously with coworkers, clients, and the public.
Computer and studio software proficiency.

Responsibilities

Execute lead generation through grassroots marketing and networking.
Implement the sales process to schedule prospects into introductory classes.
Drive and increase membership and retail sales through customer service.
Problem-solve staffing and scheduling issues with instructors and other personnel.
Ensure studio retail products are stocked and inventory counts are accurate.
Train and support Sales Associates.
Independently make decisions related to high-level customer service.
Collect outstanding dues.
Maintain the cleanliness and organization of the Pilates studio.
Enforce Club Pilates policies and procedures and lead by example.
Ensure forms, administrative supplies, and studio literature are stocked and visible.
Schedule and participate in networking and community events and studio promotions.
Assist with marketing campaigns to generate leads for the studio.
Ensure adherence to all company policies, including the policy of at-will employment.
Perform other duties as assigned.