Assistant General Manager

Aqua-Tots Swim School•Houston, TX

13d•$40,000 - $45,000•Onsite

About The Position

The Assistant General Manager at Aqua-Tots Swim School supports the General Manager in leading daily school operations, team development, customer experience, sales growth, and facility standards. The role helps ensure the pool, deck, and front office operate smoothly and that families receive safe, welcoming, and high-quality swim lessons. The position leads and supports Front Desk teammates and Aquatic leadership, helps educate families about the Aqua-Tots Learn to Swim program, and supports enrollment conversations and positive customer experiences. It also assists with scheduling and coverage, hiring and training teammates, monitoring lesson and service quality, tracking sales performance and customer feedback, and supporting operational initiatives that help the school grow. Aqua-Tots describes its mission as teaching children to become safe and confident swimmers for life. Legacy Swim School operates 44 Aqua-Tots locations across multiple states and offers opportunities for career growth.

Requirements

At least 1 year of management experience.
Strong customer service and people leadership skills.
Ability to build teams, solve problems, and create positive experiences.
Flexible availability to meet the needs of the school, including afternoons, evenings, and weekends.
High school diploma or GED.
CPR certification and Certified Pool Operator (CPO) license, or willingness to obtain them with training provided.

Nice To Haves

Management experience in operations, hospitality, education, or retail.
Bachelor’s degree.

Responsibilities

Partner with the General Manager to oversee daily school operations, maintain facility and brand standards, and ensure the pool, deck, and front office operate smoothly.
Lead and support Front Desk teammates and Aquatic leadership to promote consistent service, communication, and accountability.
Support customer engagement by educating families about the Aqua-Tots Learn to Swim program and assisting with enrollment conversations.
Help ensure a positive experience for every family.
Support team scheduling and daily coverage for swim lessons and front office operations.
Assist with hiring, training, mentoring, and evaluating teammates.
Help maintain a positive, high-performing team culture.
Ensure swim lessons, customer interactions, and facility standards consistently reflect the Aqua-Tots brand and experience.
Assist the General Manager with tracking sales performance, monitoring customer feedback, and supporting operational initiatives that help the school grow.