Assistant General Manager

MCR • Austin, TX

12d • $50,000 - $55,000

About The Position

The Assistant General Manager supports the General Manager in hotel operations and helps ensure a clean, friendly, well-organized, and safe experience for guests and team members. The role supervises daily hotel activities, guest service, room inspections, operational procedures, team training and onboarding, reporting, purchasing, quality assurance, and safety. The position also covers open department-head positions when necessary and may perform other job-related duties as assigned.

The Assistant General Manager is expected to foster a positive team culture and uphold MCR’s standards for guest satisfaction, spotless cleanliness, product consistency and quality, and teamwork. The role requires a varied schedule that may include evenings, nights, weekends, and holidays. Travel may be required.

Requirements

• Must have a positive, can-do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to evaluate alternatives and make decisions quickly and accurately.
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and objectivity.
• Effective listening, understanding, clarification, and conflict-resolution skills when addressing concerns raised by co-workers and guests.
• Ability to work with and understand financial information and data and perform basic arithmetic functions.
• Attention to detail and ability to meet deadlines.
• Proficiency with Windows operating systems and company-approved spreadsheet and word-processing software.
• Ability to communicate information and ideas clearly.
• Ability to lead team members in providing friendly guest service.
• Must meet the legal age to serve alcoholic beverages at select properties; a valid driver's license is required.
• Basic market knowledge.
• Must be at least 18 years old.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel demands.
• Ability to read, write, understand, and communicate effectively in English, including interpreting safety and operating documents, writing routine reports and correspondence, speaking effectively to groups, and interpreting business records and statistical reports.
• Ability to perform the essential job functions, with reasonable accommodations where applicable and absent undue hardship.

Nice To Haves

• Bachelor’s or Associate’s degree preferred.
• Previous supervisory experience preferred.
• Progressive experience in hospitality, hotel, restaurant, or service industries, including Rooms and Food & Beverage departments, preferred.

Responsibilities

• Conduct daily walks of guest rooms and public spaces; check service, cleanliness, and mechanical equipment, and verify that rooms are inspected according to the room inspection checklist.
• Provide one-on-one training for new team members on service and checklist expectations.
• Supervise Guest Service team members and confirm guest needs are met.
• Greet guests and supervise operations during peak check-in and check-out times and meal periods, including breakfast and/or dinner.
• Foster an environment of happy team members and happy guests.
• Assist with required inventory counts as directed by the General Manager.
• Support onboarding of new team members and ensure required onboarding checklist processes are followed.
• Support the General Manager in reviewing prior-day team member time-clock punches according to policy.
• Ensure Daily Summary and Night Audit processes are completed according to policy.
• Start and complete shift handover reports on each shift; sign off on and upload required daily reports to the MCR report storage platform.
• Ensure purchases follow the purchase-order process, invoices are submitted through the approved accounts-payable system, and purchases are made only through MCR-approved vendors.
• Ensure invoices are processed or accrued to the proper time period.
• Oversee compliance with MCR-approved brand standards and quality-assurance expectations; conduct brand self-audits and make necessary corrections based on broader regional vice president audits.
• Ensure fire and life-safety inspections are current and deficiencies are corrected.
• Review service or delivery failures and ensure they are escalated appropriately.
• Confirm preventative-maintenance tasks have been performed and visually check their quality and consistency.
• Ensure team members adhere to established work schedules; arrange weekly department shift coverage and respond to line-level shift call-outs as required.
• Cover open department-head positions when necessary.
• Maintain a friendly, welcoming guest experience, including greeting guests by name when possible and handling challenging guest situations with hospitality and urgency.
• Keep front- and back-of-house areas clean and organized, pitching in to clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and on time, maintain accurate shift handover communication, and uphold uniform and grooming standards.
• Communicate clearly, honestly, and professionally and collaborate with team members to meet hotel and guest needs.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed