Assistant General Manager

Bass Pro Shops•East Grand Forks, MN

About The Position

The Assistant General Manager assists the General Manager with store merchandising and operations, ensuring appropriate merchandise assortment and presentation, inventory control, customer service, financial efficiency, leadership development, and associate morale. The role opens and closes the store and assumes responsibility for the entire store when the General Manager is absent. It directly supervises the Receiving, Customer Service, Maintenance, and Sales Departments through the Group Sales Managers. The Assistant General Manager supports a world-class customer service commitment and a pleasant, productive shopping experience. The role helps staff departments with service-oriented associates; participates in interviewing and selection; coordinates training; prepares or approves performance appraisals; recommends merit or promotional increases; schedules weekly work; and coaches and motivates associates. It works with Base Camp Support Staff on merchandise assortment and inventory levels, implements company advertising and marketing initiatives, and maintains merchandising planograms. The position is accountable for meeting or exceeding financial plans, protecting company assets, maintaining financial and system integrity, managing cash, and controlling store operating and loss accounts. It executes store operating procedures and sales and payroll plans, assists with payroll and expense control, and provides financial performance reports to the General Manager. It also maintains a clean, organized, safe store and facility; analyzes customer and business analytics to support service and operating goals; and carries out supervisory responsibilities in partnership with Human Resources and in accordance with company policies and applicable laws. The Assistant General Manager provides a legendary customer experience by helping customers make buying decisions, evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

Minimum of 5+ years of experience in big-box, high-volume management, with responsibility for one or more Sales Departments and Receiving or Front End experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and to read and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Base Camp support staff.
Demonstrated use and understanding of servant leadership and team-based management.
Ability to perform duties within general company policies, procedures, and objectives; analyze problems and assess needs; adapt broad guidelines to achieve desired results; exercise independent judgment; and make recommendations affecting policies, procedures, and practices.

Responsibilities

Assist the General Manager with store merchandising and operations.
Open and close the store and assume responsibility for the entire store when the General Manager is absent.
Directly supervise the Receiving, Customer Service, Maintenance, and Sales Departments through the Group Sales Managers.
Participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; and coach and motivate associates.
Work with Base Camp Support Staff to ensure proper merchandise assortment and inventory levels.
Communicate and implement company advertising and marketing initiatives, including tabs, flyers, signing, pricing, features, imagery, and visual presentation.
Maintain planograms established by Merchandising.
Meet or exceed company financial plans and control company assets and financial efficiency by auditing reports, general ledger, electronic journals, physical inventory, and procedures.
Monitor and control cash management and store operating and loss accounts.
Execute and communicate store operating procedures and develop and execute company-directed sales and payroll plans.
Assist in overseeing and controlling payroll and operating expenses.
Provide financial results and performance information to the General Manager through reports.
Maintain a clean, organized, and safe environment, including the building facility and equipment, and control store safety.
Analyze customer and business analytics to drive customer service and operating metric goals.
Carry out supervisory responsibilities in partnership with Human Resources, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and resolving associate and customer problems.
Help customers make buying decisions by identifying and evaluating their needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions
Medical benefits
Dental benefits
Vision benefits
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) retirement savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund