Assistant General Manager

EōS Fitness•Anaheim, CA

13d

About The Position

EōS Fitness is seeking an Assistant General Manager who is passionate about sales and helping members achieve their health and wellness goals. Reporting directly to the General Manager, this role assists with the Sales team and day-to-day operations. The Assistant General Manager creates connections with prospective members, guides them through their membership journey, and supports their success. The position leads, coaches, and trains the Sales team to create a fun atmosphere, provide a welcoming experience, and serve as a hub of information for members, guests, and staff. The role also supports membership and fitness-service sales, oversees billing and follow-up processes, helps maintain the facility, and promotes customer service and safety. Duties may change at management’s discretion as the needs of the gym evolve.

Requirements

At least 2 years of customer service experience.
3–4 years of sales experience.
At least 1 year of supervisory experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and in all functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to bend routinely and repetitively and lift more than 40 lbs.

Nice To Haves

Prior experience or a strong interest in the fitness industry.

Responsibilities

Lead the team and drive sales initiatives to meet sales targets, particularly during weekends or when the General Manager is not present.
Sell club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
Oversee membership billing processes, monitor the sales process, and ensure timely follow-up with leads and prospects.
Communicate goals, expectations, and procedures to staff so they understand their roles and responsibilities.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Provide high-quality customer service by addressing member concerns and complaints, managing membership inquiries, and resolving issues promptly.
Engage with members in a friendly, approachable manner, listen to their needs and concerns, and provide clear and helpful responses.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support their safety and well-being.