Collision General Manager

Boyd Group Services•Abilene, TX

11d•$70,000 - $100,000•Onsite

About The Position

The General Manager leads and maintains the day-to-day operation of the Gerber Collision & Glass store in Clack, Abilene, Texas, in compliance with established policies and procedures. The role plans and implements daily Collision Center operations to meet overall KPIs and insurance metrics, while coaching and empowering team members to succeed in their roles. The General Manager promotes high standards of professionalism and customer service, works in alignment with team members to deliver a successful customer experience, and leads by example.

Requirements

Post-secondary education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
1–2 years of previous leadership experience.
1–2 years of minimum Collision DRP estimating experience.
2 or more years of experience using CCC1.
1–2 years of experience using Mitchell.
2 or more years of accounts receivable/payable experience.
3–4 or more years of customer service excellence experience.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Clear verbal and written communication skills.
Ability to motivate others using effective coaching tools and management skills.
Ability to meet the physical demands of the job and perform its essential functions; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Prepare and manage the Collision Center’s annual and monthly operating budgets.
Forecast, target, and track monthly sales, profit, and expense objectives.
Deliver formal annual and informal monthly performance reviews.
Monitor and maintain all accounts payable and accounts receivable relating to the Collision Center.
Maintain a clean and organized repair facility.
Monitor maintenance required for shop equipment, including the paint booth.
Provide training for staff as necessary.
Ensure staff wear proper safety gear and adhere to the dress code.
Open and close the facility daily according to established procedures.
Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates.
Manage estimates to ensure labor mix meets established standards and manage store capacity.
Lead and manage repair facility personnel.
Facilitate monthly Health & Safety and staff meetings, and attend monthly managers meetings.
Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
Review store CSI performance and follow up within 24 hours.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential eligibility for bonus opportunities tied to individual or business initiatives.