Collision General Manager
About The Position
The General Manager is accountable for delivering an exceptional customer experience while leading the Collision Center’s day-to-day operations in accordance with established policies and procedures. The role plans and implements daily operations to meet overall KPIs and insurance metrics, coaches and empowers team members, and maintains high standards of professionalism and quality in customer service. The General Manager supports a successful customer experience by ensuring effective alignment among team members and leading by example. The position oversees the facility’s budget, sales and financial objectives, personnel, repair estimates, capacity, production flow, and customer satisfaction performance. It also includes responsibility for facility cleanliness and equipment maintenance, staff training and safety, and participation in required meetings and training.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
- Ability to meet the physical demands necessary to perform the essential functions of the job, with reasonable accommodations available for individuals with disabilities.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the Collision Center’s annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Conduct formal annual and informal monthly performance reviews.
- Monitor and maintain all accounts payable and accounts receivable relating to the Collision Center.
- Maintain a clean and organized repair facility.
- Monitor maintenance needs for shop equipment, including the paint booth.
- Provide staff training as necessary.
- Ensure staff wear appropriate safety gear and follow the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates.
- Manage estimates to ensure labor mix meets established standards and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings, and attend monthly managers’ meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
Benefits
- Annual paid time off plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- Potential eligibility for bonus opportunities tied to individual or business initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
