Hospitality General Manager

New Belgium Brewing•Kalamazoo, MI

13d•$75,000 - $87,000•Onsite

About The Position

The Hospitality General Manager creates, directs, and maintains a high-value, on-premise guest experience through leadership and management of the Front of House (FOH), Back of House (BOH), and Event Programming teams. This is a full-time position at the Downtown Kalamazoo Hospitality campus, averaging 40–45 hours per week. The role requires working nights and weekends and involves 0–10% travel. The General Manager oversees day-to-day operations, business performance, staffing, budgets, inventory, marketing, and service standards. They maintain the restaurant’s food, health, and safety standards, uphold legal requirements, and ensure equipment and facilities receive appropriate care. They also participate in FOH, BOH, and Event Programming work as needed. The stated starting salary range is $75,000–$87,000. Full-time coworkers are eligible for listed benefits after one calendar month of employment.

Requirements

At least 3 years of team management and customer service experience.
Exceptional customer service skills and the ability to communicate clearly and effectively with managers, coworkers, guests, and business partners at all business volume levels.
Strong interpersonal and mediation skills, including the ability to handle difficult situations and resolve matters appropriately and effectively.
Working knowledge of financial statements.
Knowledge of brewing processes and the food and beverage industry.
In-depth understanding of marketing and branding best practices and procedures.
Advanced verbal, written, and public-speaking skills.

Nice To Haves

Experience with Windows OS and Microsoft Office is desirable.

Responsibilities

Oversee and direct day-to-day onsite operations, averaging 40–45 hours per week.
Facilitate strategic priorities, departmental goals, initiatives, and performance objectives while seeking process improvements.
Ensure efficient and profitable restaurant performance and optimal use of staff and resources; oversee staff scheduling.
Oversee and report on budgeting and department finances, manage profitability, and allocate resources.
Oversee inventory management.
Manage hiring and staff performance; provide training and mentoring and facilitate professional development.
Attract patrons by developing and implementing marketing, advertising, public relations, and community relations programs; evaluate results and identify and track changing demands.
Integrate sales and branding campaigns into the site aesthetic and guest experience.
Maintain high standards for food, service, health, and safety, and uphold legal requirements.
Maintain equipment and arrange repairs, contracts, and other services.
Actively contribute to the FOH, BOH, and Event Programming teams as needed.
Perform other duties as assigned.

Benefits

Medical and dental insurance, with dependent coverage options.
Basic term life and AD&D insurance.
Short-term disability insurance.
Flexible Spending Account.
Employee Assistance Program.
Paid time off (PTO).
401(k) match.
Paid caregiver leave.
Profit sharing.
Phone/data reimbursement may be available for certain positions with on-call responsibilities.