Hospitality Manager

Compass Group • Town of Guilderland, NY

4d • $67,000 - $72,000

About The Position

The Hospitality Manager partners with the Corporate Director of Hospitality and the Regional Hospitality Champion to drive initiatives that improve the customer experience and support the company’s mission of hospitality excellence for premier clients. The role develops, communicates, and executes hospitality training, measures guest experience, and leads initiatives to enhance team culture. It works closely with operations, culinary, human resources, and marketing teams.

Requirements

• Three or more years managing high-profile strategic initiatives in marketing, communications, or learning and development in retail, hospitality, or restaurants, or five or more years in customer service or operations.
• Excellent verbal and written interpersonal communication skills, including the ability to communicate with all levels of client management and tactfully work with professional peers and subordinates.
• Detail-oriented with strong organizational skills.
• Ability to develop systems and reports to track projects and metric alignment.
• Ability to present information effectively and respond to questions in one-on-one and small-group settings using PowerPoint and other mainstream software and technology.
• Problem-solving skills, including the ability to communicate operational challenges and recommend solutions where possible.
• Flexible working style suited to a fast-paced, dynamic environment with limited standardization.
• Excellent time-management skills.
• Demonstrated experience developing Standard Operating Procedures.

Nice To Haves

• College or graduate degree in business, marketing, communications, or a related field.
• Passion, knowledge, and appreciation of culinary arts, food, and dining.

Responsibilities

• Initiate customer satisfaction surveys and focus groups to assess hospitality at the unit.
• Analyze data and develop fact-based action plans to improve service quality.
• Support operations and culinary teams with strategies to drive hospitality excellence.
• Manage the pre-meal experience with operations managers.
• Provide regular hospitality training to managers and associates in partnership with the Corporate Director of Hospitality & Culture and Regional Hospitality Champion.
• Build and maintain strong relationships across the organization and with key clients.
• Identify improvement opportunities by keeping current with customer and industry trends.
• Monitor customer satisfaction KPIs at the unit level to ensure return on investment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and accidental death coverage
• Disability insurance
• Retirement plan
• Flexible time off
• Paid parental leave
• Holiday time off, varying by site and state
• Personal leave
• Associate Shopping Program
• Health and wellness programs
• Discount Marketplace
• Identity Theft Protection
• Pet insurance
• Commuter benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Possible paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed