Hospitality Manager Resume Example

Common Responsibilities Listed on Hospitality Manager Resumes:

  • Develop and implement strategies to increase customer satisfaction and loyalty
  • Monitor customer feedback and take corrective action when necessary
  • Manage and coordinate hospitality services, such as catering, housekeeping, and transportation
  • Develop and implement policies and procedures for hospitality services
  • Manage and coordinate the activities of hospitality staff
  • Monitor and control hospitality costs
  • Develop and maintain relationships with vendors and suppliers
  • Ensure compliance with safety and health regulations
  • Develop and manage budgets for hospitality services
  • Monitor and evaluate the performance of hospitality staff
  • Develop and implement marketing strategies to promote hospitality services
  • Oversee the planning and execution of special events and functions


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Hospitality Manager Resume Example:

A Hospitality Manager's resume should highlight their ability to improve customer satisfaction, manage a large team, and implement cost-saving measures, as these are key responsibilities in this role. It should also showcase their skills in event planning, marketing strategies, and vendor relationship management, which can significantly impact a business's revenue and occupancy rates. Lastly, demonstrating expertise in policy development, budget management, and staff training can further emphasize their competence in ensuring compliance, financial efficiency, and high-quality service delivery.
James Sullivan
(890) 123-4567
Hospitality Manager
Results-oriented Hospitality Manager with a proven track record of driving customer satisfaction and operational efficiency. Skilled in developing and implementing customer satisfaction programs, reducing costs, and managing large teams. Strong expertise in event planning, marketing strategies, and vendor management, resulting in increased revenue and occupancy rates.
Hospitality Manager
01/2023 – 04/2023
Polaris Partners
  • Developed and implemented a customer satisfaction program, resulting in a 15% increase in positive feedback and a 10% decrease in customer complaints.
  • Managed and coordinated a team of 50 hospitality staff, improving overall efficiency by 20% and reducing staff turnover by 15%.
  • Implemented cost-saving measures, resulting in a 10% reduction in hospitality costs while maintaining high-quality services.
Event Coordinator
09/2022 – 12/2022
Prospero Partners
  • Planned and executed a successful special event, attracting 500 attendees and generating $50,000 in revenue.
  • Developed and implemented marketing strategies, resulting in a 25% increase in bookings and a 20% increase in occupancy rates.
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts and reducing procurement costs by 15%.
Hospitality Supervisor
07/2022 – 09/2022
Zenith Dynamics
  • Developed and implemented standardized policies and procedures for hospitality services, ensuring compliance with safety and health regulations and improving overall service quality.
  • Managed and controlled a hospitality budget of $1M, achieving a 5% cost savings while maintaining high levels of customer satisfaction.
  • Evaluated and improved the performance of hospitality staff through training and development programs, resulting in a 10% increase in productivity and a 15% decrease in customer complaints.
  • Customer service skills
  • Team management and leadership
  • Budget management
  • Event planning and execution
  • Marketing strategy development
  • Vendor and supplier relationship management
  • Policy and procedure development
  • Compliance with safety and health regulations
  • Staff training and development
  • Cost control and reduction
  • Customer satisfaction program development
  • Efficiency improvement
  • Conflict resolution
  • Negotiation skills
  • Quality assurance
  • Performance evaluation
  • Strategic planning
  • Communication skills
  • Problem-solving skills
  • Time management skills
  • Attention to detail
  • Adaptability and flexibility
  • Knowledge of hospitality industry trends
  • Ability to work under pressure
  • Decision-making skills.
Certified Hospitality Supervisor (CHS)
American Hotel & Lodging Educational Institute
Certified Hotel Administrator (CHA)
American Hotel & Lodging Educational Institute
Certified Food and Beverage Executive (CFBE)
American Hotel & Lodging Educational Institute
Bachelor of Science in Hospitality Management
2016 - 2020
Cornell University
Ithaca, NY
Hospitality Management
Business Administration

Top Skills & Keywords for Hospitality Manager Resumes:

Hard Skills

  • Revenue Management
  • Budgeting and Financial Analysis
  • Staff Training and Development
  • Customer Service and Satisfaction
  • Event Planning and Management
  • Food and Beverage Operations
  • Inventory Management
  • Sales and Marketing
  • Quality Assurance and Compliance
  • Front Office Operations
  • Property Management Systems (PMS)
  • Crisis Management and Problem Solving

Soft Skills

  • Leadership and Team Management
  • Communication and Presentation Skills
  • Collaboration and Cross-Functional Coordination
  • Problem Solving and Critical Thinking
  • Adaptability and Flexibility
  • Time Management and Prioritization
  • Empathy and Customer-Centric Mindset
  • Decision Making and Strategic Planning
  • Conflict Resolution and Negotiation
  • Creativity and Innovation
  • Active Listening and Feedback Incorporation
  • Emotional Intelligence and Relationship Building

Resume Action Verbs for Hospitality Managers:

  • Supervised
  • Resolved
  • Implemented
  • Trained
  • Collaborated
  • Executed
  • Managed
  • Oversaw
  • Coordinated
  • Developed
  • Streamlined
  • Evaluated
  • Planned
  • Delegated
  • Communicated
  • Adapted
  • Analyzed
  • Innovated

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Resume FAQs for Hospitality Managers:

How long should I make my Hospitality Manager resume?

The ideal length for a Hospitality Manager resume also depends on your experience and career stage. However, it is generally recommended to keep your resume concise and focused on the most relevant information. One to two pages is typically sufficient: Similar to Product Managers, aim to keep your resume within one to two pages. For those with limited experience or just starting their career in hospitality management, one page should be enough. However, if you have extensive experience and notable achievements, you may need to extend it to two pages. Remember, it's crucial to ensure that every detail you include is relevant and adds value to your application. Prioritize relevant content: When deciding what to include in your resume, prioritize the most relevant and recent experience, skills, and accomplishments related to hospitality management. Highlight your expertise in areas such as guest satisfaction, staff management, revenue generation, and operational efficiency. Avoid including outdated or irrelevant information that does not directly contribute to showcasing your abilities as a Hospitality Manager. Use concise language: To make the most of the limited space, use concise language and bullet points to describe your experience and achievements. Avoid lengthy paragraphs or unnecessary details. Instead, focus on quantifiable accomplishments, such as improving customer satisfaction scores, increasing revenue, or implementing cost-saving measures. This will help demonstrate your impact and effectiveness as a Hospitality Manager. Tailor your resume: Customize your resume for each hospitality management job application. Analyze the specific requirements and skills mentioned in the job description and emphasize those that align with your experience. By tailoring your resume, you can present a targeted and impactful document that showcases your suitability for the role while adhering to the one to two-page limit. Remember, the goal of your resume is to provide a snapshot of your qualifications and achievements as a Hospitality Manager. By following these guidelines and focusing on the most relevant information, you can create a compelling resume that effectively highlights your skills and increases your chances of securing an interview.

What is the best way to format a Hospitality Manager resume?

The best way to format a Hospitality Manager resume is to create a visually appealing and well-organized document that effectively highlights your skills, experience, and accomplishments. Here are some recommendations for formatting your resume: Consistent formatting: Maintain consistency in font size, typeface, and spacing throughout your resume. This ensures a professional and cohesive look, making it easier for hiring managers to read and navigate your document. Clear section headings: Clearly label each section of your resume (e.g., "Summary," "Experience," "Skills," "Education") with bold or underlined headings. This helps guide the reader's eye and allows them to quickly locate the information they need. Use bullet points: Utilize bullet points to present your experience, achievements, and responsibilities in a concise and easy-to-read format. This helps break up large blocks of text and allows hiring managers to quickly scan your resume for relevant details. Reverse chronological order: Present your work experience in reverse chronological order, starting with your most recent position and working backward. This format is preferred by most hiring managers as it allows them to easily track your career progression and assess your most recent accomplishments. Highlight relevant skills: Include a dedicated section to showcase your relevant skills, such as customer service, team management, problem-solving, and communication. This helps emphasize your qualifications and demonstrates your suitability for the role of a Hospitality Manager. Quantify achievements: Whenever possible, quantify your achievements and provide specific examples of how you have positively impacted previous employers. This helps quantify your contributions and provides concrete evidence of your capabilities. Tailor your resume: Customize your resume for each specific job application by highlighting the skills and experiences that align with the requirements of the role. This demonstrates your attention to detail and shows that you have taken the time to understand the needs of the employer. Proofread and edit: Before submitting your resume, thoroughly proofread it for any grammatical or spelling errors. Additionally, ensure that the formatting is consistent and visually appealing. Consider having a trusted colleague or friend review your resume as well to provide feedback and catch any mistakes you may have missed. By following these formatting tips, you can create a professional and impactful resume that effectively showcases your qualifications and increases your chances of landing a Hospitality Manager position.

Which keywords are important to highlight in a Hospitality Manager resume?

As a Hospitality Manager, your resume should highlight your skills, experience, and accomplishments in the hospitality industry. Here are some keywords and action verbs you might want to consider: 1. Keywords: Customer Service, Guest Satisfaction, Hospitality Management, Event Planning, Food and Beverage Management, Hotel Operations, Revenue Management, Budgeting, Staff Training and Development, Inventory Control, Marketing and Promotions, Vendor Relations, Safety Regulations, Quality Control, and Reservation Systems. 2. Action Verbs: Directed, Managed, Coordinated, Implemented, Oversaw, Supervised, Trained, Developed, Streamlined, Negotiated, Budgeted, Increased, Improved, Achieved, and Maintained. Remember, it's not just about including these words, but demonstrating how you've applied these skills or achieved results in your roles. For example, instead of just saying you "managed a team," you could say you "

How should I write my resume if I have no experience as a Hospitality Manager?

Writing a resume with little to no experience as a Hospitality Manager can be challenging, but there are strategies you can employ to make your resume stand out. By emphasizing transferable skills, showcasing relevant experiences, and highlighting your passion for the hospitality industry, you can create a compelling resume. Here are some tips to help you craft an effective resume: Highlight transferable skills: Even if you haven't worked directly in hospitality management, you likely possess transferable skills that are valuable in the field. These can include customer service, communication, problem-solving, organization, teamwork, and attention to detail. Make sure to highlight these skills throughout your resume, providing specific examples of how you have demonstrated them in previous roles or experiences. Showcase relevant experiences: While you may not have direct hospitality management experience, you can still showcase relevant experiences that demonstrate your ability to handle the responsibilities of the role. This can include any customer service or leadership roles you've held, whether it be in retail, food service, or volunteer positions. Highlight your achievements and responsibilities in these roles, emphasizing any instances where you demonstrated leadership, problem-solving, or exceptional customer service. Emphasize education and training: If you have pursued any education or training related to hospitality management, be sure to highlight it on your resume. This can include relevant coursework, certifications, or workshops you have completed. Mention any relevant coursework in areas such as hotel management, event planning, or customer service. Additionally, if you have completed any certifications such as ServSafe or Certified Hospitality Supervisor (CHS), be sure to include them. Demonstrate passion for the industry: One way to compensate for a lack of experience is to demonstrate your passion for the hospitality industry. Include a brief summary or objective statement at the beginning of your resume that highlights your enthusiasm for hospitality management and your commitment to delivering exceptional guest experiences. Additionally, mention any involvement you have had in industry-related organizations, clubs, or events. Utilize a functional resume format: Consider using a functional resume format, which focuses on skills and abilities rather than chronological work history. This format allows you to highlight your transferable skills and relevant experiences at the forefront of your resume, making it easier for hiring managers to see your potential as a hospitality manager. In conclusion, while writing a resume with little to no experience as a Hospitality Manager may seem challenging, by emphasizing transferable skills, showcasing relevant experiences, highlighting education and training, demonstrating passion for the industry, and utilizing a functional resume format, you can create a compelling resume that catches the attention of hiring managers and showcases your potential in the field.

Compare Your Hospitality Manager Resume to a Job Description:

See how your Hospitality Manager resume compares to the job description of the role you're applying for.

Our new Resume to Job Description Comparison tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Hospitality Manager resume, and increase your chances of landing the interview:

  • Identify opportunities to further tailor your resume to the Hospitality Manager job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

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