Resume BuilderResume ExamplesHospitality

Hospitality Manager Resume Example

by
Kayte Grady
Reviewed by
Trish Seidel
Last Updated
July 25, 2025
Create a Resume for Free
Resume Builder

Resume Examples

Build & Export Unlimited Resumes for Free
Create, customize, and export as many resumes as you need.
Build Your Resume Now

Hospitality Manager Resume Example:

James Sullivan
[email protected]
•
(890) 123-4567
•
linkedin.com/in/james-sullivan
•
@james.sullivan
•
Hospitality Manager
Seasoned Hospitality Manager with 12+ years of experience driving exceptional guest experiences and operational excellence. Adept at leveraging AI-driven analytics and sustainable practices to optimize revenue and reduce costs. Led cross-functional teams to achieve 98% guest satisfaction and 15% revenue growth in a luxury resort setting. Specializes in creating innovative, culturally-immersive hospitality concepts.
WORK EXPERIENCE
Hospitality Manager
08/2021 – Present
Polaris Partners
  • Spearheaded the implementation of an AI-driven guest experience platform, resulting in a 35% increase in guest satisfaction scores and a 20% boost in repeat bookings within the first year.
  • Orchestrated a comprehensive sustainability initiative, reducing the hotel's carbon footprint by 40% and earning a prestigious Green Globe Certification, enhancing brand reputation and attracting eco-conscious travelers.
  • Led a cross-functional team in developing and launching a virtual concierge service, improving staff efficiency by 25% and generating $500,000 in additional revenue through personalized upselling.
Event Coordinator
05/2019 – 07/2021
Prospero Partners
  • Revamped the hotel's food and beverage offerings by introducing farm-to-table concepts and collaborating with local artisans, resulting in a 30% increase in restaurant revenue and a 4.8/5 average rating on culinary review platforms.
  • Implemented a data-driven revenue management strategy, optimizing room rates and occupancy, which led to a 15% increase in RevPAR (Revenue Per Available Room) and a $2 million boost in annual profits.
  • Designed and executed a comprehensive employee development program, reducing staff turnover by 40% and improving internal promotion rates by 60%, fostering a culture of growth and loyalty.
Hospitality Supervisor
09/2016 – 04/2019
Zenith Dynamics
  • Pioneered the adoption of a mobile check-in/check-out system, reducing wait times by 70% and increasing guest satisfaction scores from 85% to 95% within six months of implementation.
  • Orchestrated a rebranding initiative for the hotel's loyalty program, resulting in a 50% increase in member acquisition and a 25% rise in repeat bookings from loyal customers.
  • Streamlined operational processes through the integration of IoT devices, leading to a 20% reduction in energy costs and a 30% improvement in maintenance response times.
SKILLS & COMPETENCIES
  • Revenue Management Optimization
  • Guest Experience Design
  • Multi-Property Operations Management
  • Hospitality Financial Analytics
  • Crisis Management and Business Continuity
  • Market Penetration Strategy
  • Competitive Intelligence Analysis
  • Opera Property Management System
  • STR Benchmarking Platform
  • Salesforce Hospitality Cloud
  • RevPAR Guru
  • AI-Powered Personalization Strategies
  • Sustainable Hospitality Operations
COURSES / CERTIFICATIONS
Certified Hospitality Supervisor (CHS)
08/2023
American Hotel & Lodging Educational Institute
Certified Hotel Administrator (CHA)
08/2022
American Hotel & Lodging Educational Institute
Certified Food and Beverage Executive (CFBE)
08/2021
American Hotel & Lodging Educational Institute
Education
Bachelor of Science in Hospitality Management
2016 - 2020
Cornell University
Ithaca, NY
Hospitality Management
Business Administration
Build your Hospitality Manager resume

What makes this Hospitality Manager resume great

Improving guest experience while controlling costs is essential for Hospitality Managers. This resume shows exactly that. It demonstrates effective use of AI and IoT to enhance satisfaction and reduce expenses. Sustainability and staff development are also emphasized, aligning with industry trends. Each accomplishment is supported by clear metrics. Results are easy to understand.

Hospitality Manager Resume Template

Contact Information
[Full Name]
[email protected] • (XXX) XXX-XXXX • linkedin.com/in/your-name • City, State
Resume Summary
Hospitality Manager with [X] years of experience overseeing [types of hospitality operations] and leading teams of [team size] across [number of properties/locations]. Expertise in [specific hospitality skills] with a proven track record of increasing guest satisfaction scores by [percentage] and driving revenue growth of [percentage] at [Previous Hotel/Resort]. Skilled in [hospitality management system] and [industry certification], seeking to leverage comprehensive operational knowledge and guest-centric approach to elevate service standards and maximize profitability for [Target Hotel/Resort].
Work Experience
Most Recent Position
Job Title • Start Date • End Date
Company Name
  • Spearheaded implementation of [customer feedback system] across [number] properties, resulting in [percentage] increase in guest satisfaction scores and [percentage] improvement in repeat bookings
  • Developed and executed [specific revenue management strategy], leading to [percentage] growth in RevPAR and [dollar amount] increase in annual revenue across [number] hotels
Previous Position
Job Title • Start Date • End Date
Company Name
  • Managed [number]-room [hotel type] with annual revenue of [dollar amount], consistently achieving [percentage] above-market occupancy rates and [percentage] year-over-year growth in ADR
  • Implemented [specific sustainability initiative], reducing energy consumption by [percentage] and water usage by [percentage], resulting in [dollar amount] annual cost savings and improved guest perception
Resume Skills
  • Customer Service Excellence
  • Operational Management & Efficiency
  • [Hospitality Management Software, e.g., Opera, MICROS]
  • Staff Training & Development
  • Budgeting & Financial Management
  • Event Planning & Coordination
  • [Industry-Specific Regulations & Compliance, e.g., Health & Safety]
  • Marketing & Sales Strategies
  • Conflict Resolution & Problem Solving
  • [Language Proficiency, e.g., Spanish, French]
  • Vendor & Supplier Relationship Management
  • [Specialized Hospitality Certification, e.g., CHA, CHRM]
    • Certifications
    Official Certification Name
    Certification Provider • Start Date • End Date
    Official Certification Name
    Certification Provider • Start Date • End Date
    Education
    Official Degree Name
    University Name
    City, State • Start Date • End Date
    • Major: [Major Name]
    • Minor: [Minor Name]

    So, is your Hospitality Manager resume strong enough? 🧐

    If your Hospitality Manager resume isn't showcasing your true value, this tool will reveal why. Check your score now. See where you're missing opportunities to highlight measurable results and core competencies, then make targeted fixes.

    Choose a file or drag and drop it here.

    .doc, .docx or .pdf, up to 50 MB.

    Analyzing your resume...

    Build a Hospitality Manager Resume with Teal

    Generate tailored summaries, bullet points and skills for your next resume.
    Build Your Resume

    Resume writing tips for Hospitality Managers

    In today’s competitive hospitality market, hiring managers seek resumes that clearly define a Hospitality Manager’s impact and operational expertise. Your resume must quickly convey your role and achievements while demonstrating the skills that drive successful management. Focus on clarity, measurable results, and relevant skills to stand out.
    • Use a precise job title that aligns with industry standards to ensure instant recognition by hiring managers reviewing your resume.
    • Craft a compelling summary that highlights your leadership abilities and the value you bring to hospitality operations, encouraging further reading.
    • Emphasize accomplishments that showcase how your actions improved guest satisfaction, operational efficiency, or team performance rather than just listing duties.
    • Include key management skills such as team leadership, conflict resolution, and resource optimization to illustrate how you achieve business objectives.

    Common Responsibilities Listed on Hospitality Manager Resumes:

    • Implement AI-driven guest experience enhancements to improve customer satisfaction and loyalty.
    • Lead cross-functional teams in developing innovative hospitality service strategies and solutions.
    • Utilize data analytics to optimize operational efficiency and resource allocation.
    • Oversee digital transformation initiatives to streamline front and back-end processes.
    • Foster a culture of continuous learning and adaptation to industry trends and technologies.

    Hospitality Manager resume headline examples:

    Your role sits close to other departments, so hiring managers need quick clarity on what you actually do. That title field matters more than you think. Hiring managers look for clear, recognizable Hospitality Manager titles. If you add a headline, focus on searchable keywords that matter.

    Strong Headlines

    Award-Winning Hospitality Manager: Driving 30% Revenue Growth Through Innovation

    Weak Headlines

    Experienced Hospitality Manager with Strong Leadership Skills

    Strong Headlines

    Certified Hospitality Executive: Transforming Guest Experiences with AI Integration

    Weak Headlines

    Dedicated Professional Seeking Hospitality Management Position

    Strong Headlines

    Multilingual Hospitality Leader: Specializing in Luxury Brand Development

    Weak Headlines

    Hotel Manager with 10 Years of Industry Experience
    🌟 Expert Tip

    Resume Summaries for Hospitality Managers

    Your resume summary is prime real estate for showing hospitality manager value quickly. This section determines whether hiring managers continue reading or move to the next candidate. Position yourself strategically by highlighting your most relevant qualifications upfront rather than forcing recruiters to hunt through your entire resume. Most job descriptions require that a hospitality manager has a certain amount of experience. That means this isn't a detail to bury. You need to make it stand out in your summary. Lead with your years of experience, quantify achievements with specific metrics, and mention relevant certifications. Skip objectives unless you lack relevant experience. Align your summary language directly with the job posting requirements.

    Strong Summaries

    • Results-driven Hospitality Manager with 10+ years of experience, specializing in luxury resorts. Increased guest satisfaction scores by 25% and reduced operational costs by 15% through innovative service strategies. Expertise in revenue management, staff development, and implementing cutting-edge guest experience technologies.

    Weak Summaries

    • Experienced Hospitality Manager with a background in hotel operations. Skilled in customer service and team management. Familiar with various property management systems and dedicated to ensuring guest satisfaction.

    Strong Summaries

    • Dynamic Hospitality Manager with a track record of transforming underperforming properties. Revitalized a struggling 200-room hotel, achieving 95% occupancy rate and $2M revenue growth in 18 months. Skilled in crisis management, sustainability initiatives, and leveraging AI-driven customer insights for personalized experiences.

    Weak Summaries

    • Hardworking Hospitality Manager seeking new opportunities in the industry. Strong communication skills and ability to multitask in fast-paced environments. Committed to maintaining high standards of service and cleanliness.

    Strong Summaries

    • Visionary Hospitality Manager with expertise in boutique hotel concepts. Launched award-winning eco-friendly resort, achieving carbon neutrality within two years. Proficient in sustainable hospitality practices, wellness program development, and fostering authentic local experiences. Increased RevPAR by 30% through strategic partnerships and innovative marketing.

    Weak Summaries

    • Hospitality Manager with experience in different hotel departments. Good at problem-solving and handling guest complaints. Knowledgeable about food and beverage operations and front desk procedures. Team player with a positive attitude.

    Resume Bullet Examples for Hospitality Managers

    Strong Bullets

    • Spearheaded a guest satisfaction initiative that increased positive reviews by 35% and boosted repeat bookings by 22% within 6 months

    Weak Bullets

    • Managed daily operations of a 200-room hotel, ensuring guest satisfaction and staff productivity

    Strong Bullets

    • Implemented an AI-powered inventory management system, reducing food waste by 40% and saving $150,000 annually

    Weak Bullets

    • Trained new employees on company policies and procedures

    Strong Bullets

    • Led a cross-functional team to develop a sustainability program, achieving LEED Gold certification and reducing energy costs by 28%

    Weak Bullets

    • Organized special events and conferences for hotel guests and corporate clients

    Bullet Point Assistant

    Use the dropdowns to create the start of an effective bullet that you can edit after.

    The Result

    Select options above to build your bullet phrase...
    🌟 Expert tip

    Essential skills for Hospitality Managers

    It's easy to fill your resume with occupancy rates and forget the skills that helped you achieve them. But hiring teams want to see how you manage operations, not just what numbers you hit. Most Hospitality Manager job descriptions list hard skills like PMS systems and revenue management alongside soft skills like team leadership and guest relations. Your resume should showcase those skills prominently.

    Hard Skills

    • Revenue Management
    • Budgeting and Financial Analysis
    • Staff Training and Development
    • Customer Service and Satisfaction
    • Event Planning and Management
    • Food and Beverage Operations
    • Inventory Management
    • Sales and Marketing
    • Quality Assurance and Compliance
    • Front Office Operations
    • Property Management Systems (PMS)
    • Crisis Management and Problem Solving

    Soft Skills

    • Leadership and Team Management
    • Communication and Presentation Skills
    • Collaboration and Cross-Functional Coordination
    • Problem Solving and Critical Thinking
    • Adaptability and Flexibility
    • Time Management and Prioritization
    • Empathy and Customer-Centric Mindset
    • Decision Making and Strategic Planning
    • Conflict Resolution and Negotiation
    • Creativity and Innovation
    • Active Listening and Feedback Incorporation
    • Emotional Intelligence and Relationship Building

    Resume Action Verbs for Hospitality Managers:

    • Supervised
    • Resolved
    • Implemented
    • Trained
    • Collaborated
    • Executed
    • Managed
    • Oversaw
    • Coordinated
    • Developed
    • Streamlined
    • Evaluated
    • Planned
    • Delegated
    • Communicated
    • Adapted
    • Analyzed
    • Innovated

    Tailor Your Hospitality Manager Resume to a Job Description:

    Highlight Leadership and Team Management Skills

    Examine the job description for specific leadership qualities and team management responsibilities. Showcase your experience in leading teams, managing staff, and improving team performance in your resume summary and work experience sections. Use examples that demonstrate your ability to motivate and develop staff, ensuring alignment with the company's culture and values.

    Emphasize Operational Efficiency and Cost Management

    Identify the operational goals and cost management priorities mentioned in the job posting. Tailor your work experience to highlight achievements in improving operational processes, reducing costs, and enhancing service quality. Use quantifiable metrics to demonstrate your impact, such as percentage reductions in overhead or improvements in customer satisfaction scores.

    Showcase Customer Service Excellence

    Focus on the customer service expectations outlined in the job description. Highlight your experience in delivering exceptional guest experiences, handling customer complaints, and implementing service improvements. Provide specific examples of how your initiatives have led to increased guest satisfaction and repeat business, using relevant industry metrics where possible.

    ChatGPT Resume Prompts for Hospitality Managers

    Listing daily tasks as a Hospitality Manager is straightforward—showing how those tasks improved guest satisfaction or boosted revenue is tougher. The role now demands tech savvy, team leadership, and strategic thinking, making resume writing more complex. Tools like Teal and ChatGPT for resume writing help turn your real-world impact into clear, compelling resume content. Make your achievements stand out. Use these prompts to get started.

    Hospitality Manager Prompts for Resume Summaries

    1. Create a summary for me that highlights my experience managing hotel operations, improving guest satisfaction scores by [X]%, and leading teams of [X] staff.
    2. Write a resume summary emphasizing my skills in streamlining hospitality workflows, implementing new technology, and increasing revenue by [X]%. Include leadership and customer service strengths.
    3. Generate a concise summary showcasing my background in multi-site hospitality management, budget oversight of [$X], and success in elevating brand reputation.

    Hospitality Manager Prompts for Resume Bullets

    1. Write achievement-focused bullet points describing how I reduced operational costs by [X]% while maintaining high guest satisfaction ratings.
    2. Generate measurable resume bullets that show how I improved team productivity by [X]% through staff training and process improvements.
    3. Create bullet points detailing how I implemented a new reservation system that increased booking efficiency by [X]% and boosted revenue by [$X].

    Hospitality Manager Prompts for Resume Skills

    1. List key hospitality management skills I possess, including technology tools, leadership abilities, and customer service expertise.
    2. Generate a skills section highlighting my proficiency with property management systems, team leadership, and conflict resolution.
    3. Create a structured skills list that includes budgeting, staff training, guest relations, and data-driven decision making.

    Resume FAQs for Hospitality Managers:

    How long should I make my Hospitality Manager resume?

    A Hospitality Manager resume should ideally be one to two pages long. This length allows you to highlight relevant experience and skills without overwhelming hiring managers. Focus on recent roles and achievements that demonstrate leadership, customer service excellence, and operational efficiency. Use bullet points for clarity and prioritize accomplishments that align with the job description. Tailor your resume for each application to ensure relevance and impact.

    What is the best way to format my Hospitality Manager resume?

    A hybrid resume format is best for Hospitality Managers, combining chronological and functional elements. This format showcases your career progression while highlighting key skills like team leadership and guest satisfaction. Include sections such as a professional summary, skills, experience, and education. Use clear headings and consistent formatting to enhance readability. Emphasize quantifiable achievements, such as revenue growth or improved guest ratings, to demonstrate your impact.

    What certifications should I include on my Hospitality Manager resume?

    Relevant certifications for Hospitality Managers include the Certified Hospitality Supervisor (CHS), Certified Hotel Administrator (CHA), and ServSafe Manager. These certifications validate your expertise in hospitality management, safety, and operational standards, which are crucial in the industry. Present certifications in a dedicated section, listing the credential name, issuing organization, and date obtained. This highlights your commitment to professional development and industry standards.

    What are the most common mistakes to avoid on a Hospitality Manager resume?

    Common mistakes on Hospitality Manager resumes include vague job descriptions, lack of quantifiable achievements, and irrelevant information. Avoid these by clearly detailing your responsibilities and using metrics to showcase success, such as improved guest satisfaction scores or cost reductions. Tailor your resume to the job description, focusing on relevant experience. Ensure overall quality by proofreading for errors and maintaining a professional tone throughout.

    Choose from 100+ Free Templates

    Select a template to quickly get your resume up and running, and start applying to jobs within the hour.

    Free Resume Templates
    A Resume Example template
    Use this Template

    Related Resumes for Hospitality Managers:

    Hotel Operations Manager

    Hospitality Management

    Director of Restaurant Operations

    Airbnb Property Manager

    Commercial Property Manager

    Regional Property Manager

    Residential Property Manager

    Assistant Property Manager