Hospitality Manager

Atria Senior Living • Macon, GA

4d • $47,000 - $54,050

About The Position

The Hospitality Manager is responsible for maintaining the community and delivering excellent hospitality services to residents. The role directs the dining room and housekeeping teams, creates memorable dining experiences, and ensures residents are satisfied with housekeeping services. The manager also serves as Manager on Duty when the General Manager/Executive Director is not on site and leads sales activities while on duty each week.

The position includes hiring, training, scheduling, coaching, and managing staff; overseeing labor and supplies budgets; coordinating dining and housekeeping services; supporting quality and compliance inspections; and resolving issues to prevent complaints. It also requires customer service and sales interactions, including responding to inquiries, conducting tours, and completing lease signings.

The salary range is $47,000 to $54,050 per year, depending on prior work history and experience.

Requirements

• High school diploma or GED required.
• Two years of prior work experience in front-of-house supervision and leadership, including employee management, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and provide strong customer service.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to carry a serving tray with at least four meals and/or beverages at a time.
• Ability to clean apartments and the dining room as needed.
• Valid driver’s license required; must meet and comply with Company Motor Vehicle Policy standards.
• Must successfully complete all Atria-specified training programs.

Nice To Haves

• Two-year associate degree preferred.

Responsibilities

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead sales while Manager on Duty each week, including responding to telephone inquiries, conducting and following up on tours, and completing lease signings.
• Answer incoming telephone calls promptly and in a welcoming, friendly manner, and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budgets and expenses.
• Manage schedules in accordance with resident census and budgets, and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and participate actively in the dining experience.
• Work with the Executive Chef and General Manager/Executive Director to maintain resident satisfaction with food, service, dining programs, and housekeeping.
• Review the daily menu with residents and staff and coordinate room service delivery where applicable.
• Support building inspections and quality checks of housekeeping, kitchen, and dining room; ensure life and safety rules are followed.
• Train the team on Company standards for cleanliness, sanitation, appearance, service, and satisfaction.
• Visually confirm that tables are set according to Company standards.
• Resolve issues before they become problems or complaints.
• Act as Manager on Duty when the General Manager/Executive Director is not on site.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees, depending on classification and location.
• Health, dental, vision, and life insurance.
• Retirement Savings Plan / 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Advancement opportunities and a supportive environment promoting work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED