Hospitality Manager

Atria Senior Living • GA-Macon, GA

2d

About The Position

The Hospitality Manager is responsible for maintaining the community and delivering excellent dining and housekeeping services to residents. The role directs dining room and housekeeping teams, supports a welcoming restaurant-style dining experience, and ensures residents are satisfied with their services. The manager also serves as Manager on Duty when the General Manager/Executive Director is off site and leads sales activities while on duty each week.

The position manages team hiring, orientation, scheduling, training, coaching, and performance; budgets for labor and supplies; and service quality, compliance, and safety. It works closely with the Executive Chef and General Manager/Executive Director to support residents’ dining and housekeeping needs. The role may include driving responsibilities, using a company-provided or personal vehicle.

The stated salary range is $47,000–$54,050 per year, dependent on prior work history and experience.

Requirements

• High school diploma or GED required.
• Two years of prior work experience in front-of-house supervision and leadership.
• Experience managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and provide strong customer service.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to carry a serving tray with at least four meals and/or beverages at a time.
• Ability to clean apartments and the dining room as needed.
• Must possess a valid driver’s license and meet the company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria-specified training programs.

Nice To Haves

• Two-year associate degree preferred.

Responsibilities

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead sales while Manager on Duty each week, including responding to telephone inquiries, conducting and following up on walk-in and scheduled tours, and completing lease signings.
• Answer incoming calls promptly and in a welcoming, friendly manner, and transfer them to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budgets and expenses.
• Manage schedules in accordance with resident census and budgets, and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and actively participate in the dining experience.
• Work with the Executive Chef and General Manager/Executive Director to maintain resident satisfaction with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff and coordinate room-service delivery where applicable.
• Support building inspections and conduct quality checks of housekeeping, kitchen, and dining room operations; ensure life and safety rules are followed.
• Train the team on company standards for cleanliness, sanitation, appearance, service, and satisfaction.
• Visually confirm that tables are set according to company standards.
• Resolve issues before they become problems or complaints.
• Act as Manager on Duty when the General Manager/Executive Director is not on site.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees, depending on classification; amounts vary by location.
• Health, dental, vision, and life insurance.
• Retirement savings plan with 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED