Hospitality Manager

Puttshack • Boston, MA

4d

About The Position

Founded in 2018, Puttshack is a social entertainment concept that combines tech-infused mini golf with dining and cocktails. The Hospitality Manager helps oversee a multifaceted, high-volume, full-service restaurant and venue with a game component. Reporting to the Director of Operations, this manager is responsible for executing exceptional shift operations, overseeing assigned venue areas, and delivering quality food and guest service. The role manages hourly team members and supports their leadership and development while partnering with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.

Requirements

• At least 2 years of experience as a manager in a full-service restaurant, with experience in a high-volume food and beverage, hospitality, and/or social entertainment venue.
• Ability to lead and coach a team to achieve business objectives and goals.
• Strong communication skills, including the ability to resolve conflict and provide direction to teams.
• Financial acumen and a strong understanding of restaurant operations.
• Tech savvy and willing to learn new systems and tools.
• Flexible availability to work evenings, weekends, and holidays.
• Must pass a post-offer background check.

Nice To Haves

• ServSafe certification and state or local licensing credentials.
• Hospitality degree.

Responsibilities

• Oversee one or two venue operating areas, including service, bar, reception, game, and technology.
• Uphold company policies, processes, procedures, standards, compliance requirements, and business objectives.
• Operate computer systems, including a point-of-sale system and online team member scheduler.
• Manage controllable expenses for areas of responsibility.
• Ensure side work is assigned and completed.
• Support collaboration between kitchen and front-of-house operations.
• Participate in hiring, training, and developing hourly associates.
• Create, maintain, and update associate schedules using weekly and daily forecasts.
• Lead pre-shift meetings to set daily priorities and provide ongoing coaching and direction to hourly staff.
• Promote accountability and consistency through constructive coaching and feedback.
• Handle guest service issues professionally and with a guest-centric mindset.
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
• Maintain a safe, secure, healthy work environment and food safety.
• Ensure safety protocols are followed to minimize risk and maintain a safe environment for guests and associates.

Benefits

• Health, dental, and vision coverage options for eligible full-time associates.
• 401(k) matching.
• Company-paid life and AD&D insurance.
• Voluntary short-term and long-term disability insurance.
• Generous paid time off, including paid parental leave.
• Associate discounts, including free mini golf.
• Pet insurance.
• Flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed