Hospitality Manager

Atria Senior Living • Missoula, MT

8d • $48,000 - $55,200

About The Position

Atria Senior Living is hiring a Hospitality Manager to ensure a well-maintained community and excellent service for residents. The role directs dining room and housekeeping teams, creates a welcoming restaurant-style dining experience, and ensures residents are satisfied with housekeeping services. The Hospitality Manager also leads sales while serving as Manager on Duty, manages team performance, schedules, budgets, and expenses, and supports quality, compliance, and life-safety standards. The position may include driving responsibilities and other duties as needed or assigned.

Requirements

• High school diploma or GED.
• Two years of prior work experience in front-of-house supervision and leadership, including managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and provide strong customer service.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to carry a serving tray with at least four meals and/or beverages at a time.
• Ability to clean apartments and the dining room as needed.
• Must possess a valid driver’s license.
• Must meet and comply with the Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria-specified training programs.

Nice To Haves

• Two-year associate degree.

Responsibilities

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead sales while Manager on Duty each week, including responding to telephone inquiries, conducting and following up on tours, and completing lease signings.
• Answer incoming telephone calls promptly and courteously, and transfer calls to appropriate personnel.
• Provide timely feedback to the team and conduct consistent performance management.
• Establish and manage labor and supplies budgets and expenses.
• Manage schedules in accordance with resident census and budgets, and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and participate actively in the dining experience.
• Work with the Executive Chef and General Manager/Executive Director to maintain resident satisfaction with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff and coordinate room-service delivery where applicable.
• Support building inspections and conduct quality checks of housekeeping, kitchen, and dining-room operations; ensure life-safety rules are followed.
• Train the team on Company standards for cleanliness, sanitation, appearance, service, and satisfaction.
• Visually confirm that tables are set according to Company standards.
• Resolve issues before they become problems or complaints.
• Act as Manager on Duty when the General Manager/Executive Director is not on site.
• Perform other duties as needed and/or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees, depending on classification and location.
• Health, dental, vision, and life insurance.
• Retirement Savings Plan / 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED