Hospitality Manager

Atria Senior Living • MT-Missoula, MT

6d

About The Position

The Hospitality Manager ensures that the community is well maintained and provides excellent service to residents. The role directs the dining room and housekeeping teams, creating memorable mealtimes and ensuring residents are satisfied with housekeeping services. The manager hires, trains, schedules, and supervises team members; supports sales activities while serving as Manager on Duty; manages labor and supply budgets; and leads service quality, compliance, and safety efforts. The role works closely with the Executive Chef and General Manager/Executive Director to support resident satisfaction with dining and housekeeping, and may perform other assigned duties.

Requirements

• High school diploma or GED required.
• Two years of prior work experience in front-of-house supervision and leadership.
• Experience managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and provide strong customer service.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to carry a serving tray with at least four meals and/or beverages at a time.
• Ability to clean apartments and the dining room as needed.
• Valid driver’s license and compliance with the company’s Motor Vehicle Policy standards.
• Ability to successfully complete all Atria-specified training programs.

Nice To Haves

• Two-year associate degree preferred.

Responsibilities

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead sales activities while Manager on Duty, including responding to telephone inquiries, conducting and following up on tours, and completing lease signings.
• Answer incoming telephone calls promptly and courteously, and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budgets and expenses.
• Manage schedules according to resident census and budgets, and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and participate actively in the dining experience.
• Work with the Executive Chef and General Manager/Executive Director to maintain resident satisfaction with food, service, dining programs, and housekeeping.
• Review the daily menu with residents and staff and coordinate room-service delivery where applicable.
• Support building inspections and quality checks of housekeeping, kitchen, and dining room operations, and ensure life-safety rules are followed.
• Train the team on company standards for cleanliness, sanitation, appearance, service, and satisfaction.
• Confirm that tables are set according to company standards.
• Resolve issues before they become problems or complaints.
• Act as Manager on Duty when the General Manager/Executive Director is not on site.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and paid time off.
• Annual anniversary rewards may be available to community employees, depending on classification and location.
• Health, dental, vision, and life insurance.
• Retirement savings plan with 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED