Hospitality General Manager

Middle West Spirits LLC•Columbus, OH

About The Position

Middle West Spirits is seeking a Hospitality General Manager to lead the overall performance, operations, and guest experience across its hospitality operations at Service Bar. These include the restaurant front-of-house team, kitchen operations, bottle shop, and private and public events. The role combines strategic and day-to-day leadership to support exceptional guest experiences, financial performance, operational efficiency, and a positive team culture. The position oversees restaurant, kitchen, and bottle shop operations; establishes service standards and procedures; ensures regulatory compliance; and manages budgets, costs, revenue, and inventory. It also leads event planning and execution, works with clients, colleagues, vendors, sales, and marketing, and helps build local brand awareness and community partnerships.

Requirements

At least 5 years of leadership experience in hospitality, restaurant, food and beverage, or related operations.
ServSafe Food Manager certification or ability to obtain certification.
Strong understanding of restaurant operations, alcohol service, retail operations, and event planning and management.
Proven ability to build, coach, and develop high-performing teams.
Strong financial acumen, including budgeting, labor management, P&L accountability, and inventory controls.
Excellent communication, guest service, and problem-solving skills.
Ability to work evenings, weekends, some holidays, and special events as business demands require.

Nice To Haves

Experience in a distillery, brewery, winery, hospitality venue, or destination-based food and beverage operation is highly preferred.

Responsibilities

Lead daily operations of the restaurant, kitchen, and bottle shop.
Develop, implement, and uphold service standards, operating procedures, and best practices.
Ensure compliance with food safety, sanitation, alcohol service, and workplace safety regulations.
Manage hospitality budgets, labor costs, food and beverage costs, and operating expenses.
Drive revenue growth across dining, retail, and event channels.
Monitor inventory management processes and implement loss-prevention measures.
Lead operational planning and execution for private events, distillery experiences, community events, and special programming at Service Bar.
Collaborate with clients, internal stakeholders, and vendors to ensure successful event execution.
Partner with sales and marketing teams to expand event offerings.
Direct bottle shop operations in partnership with the Bottle Shop Manager.
Help develop local brand awareness, establish community relationships, and build partnerships with local businesses.
Build, coach, and develop high-performing teams.