Hospitality Manager

Cogir Management, USA•Spokane, WA

3d•Onsite

About The Position

The Hospitality Manager oversees resident-facing areas including reception, dining services, and housekeeping. In partnership with the Executive Director, this role manages daily operations to ensure a welcoming environment for residents and families. The manager recruits, trains, supervises, and motivates staff; maintains service quality and cleanliness; and builds positive relationships with residents, families, and team members. The role also supports compliance with safety and health regulations to help maintain a secure living and working environment.

Requirements

High school diploma or equivalent.
Food Handler Card/Serve Safe certification, or ability to obtain it, and understanding of kitchen and dining sanitation and food codes.
At least 2–3 years of experience in retirement housing or hospitality settings, ideally in a leadership role.
Proficiency with computer systems, particularly Excel, Word, and Outlook.
Excellent interpersonal and communication skills.
Team-player attitude and proven leadership skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Problem-solving and conflict-resolution skills.
Friendly, patient, and professional demeanor.
Strong attention to detail and commitment to excellent customer service.
Availability to work flexible shifts, including evenings, weekends, and holidays, and to be on call as needed.
Valid driver's license.

Nice To Haves

Associate or bachelor's degree in hospitality, business, or a related field.

Responsibilities

Serve as the on-site executive, assist with overall operations, and act as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
Provide leadership for staff and residents, proactively solving problems and addressing issues.
Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
Supervise, direct, and motivate concierge, housekeeping, and dining staff; ensure appropriate training and maintain high morale.
Oversee dining room services to support high customer service and resident satisfaction.
Assist with housekeeping and waitstaff duties as needed.
Foster an atmosphere of stability that supports residents' personal dignity.
Assist with maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
Participate in on-site sales activities, including tours for prospective residents and special events.
Manage front desk operations and answer phones as needed.
Be flexible and step into various community roles when necessary.
Ensure compliance with local health department regulations and Cogir Senior Living standards.