Hospitality Manager

Landing • Miami, FL

9d • $70,000 - $75,000

About The Position

Landing is hiring a Hospitality Manager to manage a segment of its Miami properties. Reporting to the Hub Manager, the role owns the member experience, property partnerships, housekeeping vendors, maintenance coordination, and unit quality across a market segment. The position involves managing the guest journey from booking through checkout, coordinating reservations across Landing’s platform and online travel agency partners, ensuring units are ready and up to standard, onboarding and launching new properties, and tracking and reporting market performance. The role also contributes to developing operational playbooks in a fast-changing, growth-stage environment.

Requirements

• At least 2 years of experience in hotel operations, short-term or vacation rental management, or another high-volume guest-facing operation.
• Experience independently running a property, market, or operation and making decisions with autonomy.
• Strong follow-through and ability to close the loop on tickets.
• Ability to prioritize and stay calm under pressure.
• Comfort working with ambiguity and documenting processes.
• Valid driver’s license and reliable transportation.

Responsibilities

• Own the member journey from booking to checkout, including inquiries, tickets, and escalations across channels.
• Manage reservations on Landing’s platform and OTA partners such as Airbnb and Booking.com.
• Coordinate with housekeeping vendors and property maintenance teams to ensure units are clean, functional, and up to standard before member arrivals.
• Build and maintain strong relationships with property management teams and vendors.
• Onboard, set up, and launch new properties in the assigned segment.
• Track and improve market KPIs, including NPS, CSAT, cleaning quality, and growth, and report results to the Hub Manager.
• Help develop and document operational processes and playbooks.

Benefits

• Performance bonus of up to 20% of base salary.
• Annual vehicle and cell stipend of $6,600.
• Stock options.
• Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter, and FSA or HSA options.
• 401(k) plan and access to ImmediatePay.
• Generous paid time off policy.
• $750 annually in Landing Stays.
• Opportunity for growth through internal promotions in Field Operations management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed