Hospitality Manager

Atria Senior Living • CA-Palmdale, CA

4d

About The Position

The Hospitality Manager is responsible for maintaining a well-kept community and providing excellent service to residents. This role directs dining room and housekeeping teams, creating memorable dining experiences and ensuring residents are satisfied with housekeeping services. The manager also leads sales activities while serving as Manager on Duty each week, including responding to inquiries, conducting tours, and completing lease signings. The position works closely with the Executive Chef and General Manager/Executive Director to support resident satisfaction, quality, and compliance.

Requirements

• High school diploma or GED required.
• Two years of prior work experience in front-of-house supervision and leadership.
• Experience managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and provide strong customer service.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to carry a serving tray with at least four meals and/or beverages at a time.
• Ability to clean apartments and the dining room as needed.
• Valid driver's license and compliance with the Company's Motor Vehicle Policy standards.
• Ability to meet driving responsibilities, using a Company-provided or personal vehicle.
• Successfully complete all Atria-specified training programs.

Nice To Haves

• Two-year associate degree preferred.

Responsibilities

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead sales while Manager on Duty each week, including responding to telephone inquiries, conducting and following up on walk-in and scheduled tours, and completing lease signings.
• Answer incoming calls promptly and courteously and transfer them to appropriate personnel.
• Provide timely team feedback and consistent performance management.
• Establish and manage labor and supplies budgets and expenses.
• Manage schedules in accordance with resident census and budgets, and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and participate actively in the dining experience.
• Work with the Executive Chef and General Manager/Executive Director to maintain resident satisfaction with food, service, dining programs, and housekeeping.
• Review daily menus with residents and staff and coordinate room-service delivery where applicable.
• Support building inspections and conduct quality checks of housekeeping, kitchen, and dining areas; ensure life and safety rules are followed.
• Train the team on Company standards for cleanliness, sanitation, appearance, service, and satisfaction.
• Confirm that tables are set according to Company standards.
• Resolve issues before they develop into problems or complaints.
• Serve as Manager on Duty when the General Manager/Executive Director is off site.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO
• Annual anniversary rewards may be available to community employees, dependent on classification and location.
• Health, dental, vision, and life insurance
• Retirement savings plan with 401(k) employer match
• Tuition reimbursement for U.S.-based communities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED