Hospitality Manager

Atria Senior Living • Palmdale, CA

1d • $70,990 - $81,639

About The Position

The Hospitality Manager is responsible for maintaining a well-kept community and providing excellent service to residents. The role directs dining room and housekeeping teams, creating memorable mealtimes and ensuring residents are satisfied with housekeeping services. The manager leads and develops staff, oversees sales activity while serving as Manager on Duty, manages labor and supply budgets and schedules, supports quality and compliance, and works closely with the Executive Chef and General Manager/Executive Director to maintain resident satisfaction.

Requirements

• High school diploma or GED required.
• Two years of prior front-of-house supervision and leadership experience, including employee management, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and provide strong customer service.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to carry a serving tray with at least four meals and/or beverages at a time.
• Ability to clean apartments and the dining room as needed.
• Ability to meet the position's driving responsibilities, using a company-provided or personal vehicle.
• Valid driver's license.
• Must meet and comply with the company's Motor Vehicle Policy standards.
• Must successfully complete all Atria-specified training programs.

Nice To Haves

• Two-year associate degree preferred.

Responsibilities

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead sales while serving as Manager on Duty each week, including responding to telephone inquiries, conducting and following up on walk-in and scheduled tours, and completing lease signings.
• Answer incoming calls promptly and courteously, and transfer them to the appropriate personnel.
• Provide timely team feedback and consistent performance management.
• Establish and manage labor and supplies budgets and expenses.
• Manage schedules according to resident census and budgets, and control overtime within prescribed standards.
• Provide strong customer service, create a restaurant-style dining atmosphere, and actively participate in the dining experience.
• Work with the Executive Chef and General Manager/Executive Director to maintain resident satisfaction with food, service, dining programs, and housekeeping.
• Review the daily menu with residents and staff, coordinating room-service delivery where applicable.
• Support building inspections and quality checks of housekeeping, kitchen, and dining areas, and ensure life- and safety-related rules are followed.
• Train the team on company standards for cleanliness, sanitation, appearance, service, and satisfaction.
• Visually confirm that tables are set according to company standards.
• Resolve issues before they develop into problems or complaints.
• Act as Manager on Duty when the General Manager/Executive Director is not on site.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Community employees may receive annual anniversary rewards, depending on classification.
• Health, dental, vision, and life insurance.
• Retirement Savings Plan / 401(k) with employer match.
• Tuition reimbursement for U.S.-based communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED