Hospitality Manager

Solista Spokane by Cogir•Spokane, WA

12h•$58,000 - $62,000•Onsite

About The Position

The Hospitality Manager oversees resident-facing areas including reception, dining services, and housekeeping. Working with the Executive Director, the manager oversees daily operations and helps ensure a welcoming environment for residents and families. The role includes recruiting and training staff, maintaining service quality in reception and dining, and ensuring the community is clean. It also involves building positive relationships with residents, families, and staff and ensuring compliance with safety regulations for a secure living and working environment. The Hospitality Manager serves as an on-site executive and assists with overall community operations. The position also supports sales activities, including tours for prospective residents and special events, and requires flexibility to step into different roles as needed.

Requirements

High school diploma or equivalent.
Food Handler Card/Serve Safe certification, or ability to obtain it, and understanding of kitchen and dining sanitation and food codes.
At least 2–3 years of experience in retirement housing or hospitality settings.
Proficiency with computer systems, particularly Excel, Word, and Outlook.
Excellent interpersonal and communication skills.
Team-player attitude and proven leadership skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Problem-solving and conflict-resolution skills.
Friendly, patient, and professional demeanor.
Strong attention to detail and commitment to excellent customer service.
Availability to work flexible shifts, including evenings, weekends, and holidays, and to be on call as needed.
Valid driver's license.

Nice To Haves

An associate or bachelor's degree in hospitality, business, or a related field.
Leadership experience in retirement housing or hospitality.

Responsibilities

Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training and maintaining high morale.
Oversee dining room services to ensure high levels of customer service and resident satisfaction.
Assist with housekeeping and waitstaff duties as needed.
Foster an atmosphere of stability that supports residents' personal dignity.
Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
Participate in on-site sales activities, including tours for prospective residents and special events.
Manage front desk operations and answer phones as needed.
Step into various roles within the community when necessary.
Ensure compliance with local health department regulations and Cogir Senior Living standards.