Hospitality Manager

The Friedkin Group•Houston, TX

8d•Onsite

About The Position

The Hospitality Manager leads hospitality and guest-service operations for associates, executives, visitors, and affiliated Friedkin companies. Reporting to the Director, Signature Experiences, this role establishes and delivers consistent white-glove hospitality standards across executive meetings, campus events, internal programs, VIP visits, and corporate events. The Manager leads the Hospitality team, manages the team's service calendar and resources, and partners across the enterprise to ensure every interaction is thoughtful, efficient, welcoming, and aligned with the Signature Experiences vision. The position is primarily based in campus, office, meeting, and event environments, with frequent onsite activity. Schedule flexibility is required for early mornings, evenings, weekends, holidays, and high-volume event periods. Minimal domestic travel of up to 20% is required.

Requirements

Bachelor's degree in Hospitality Management, Event Management, Business Administration, Communications, or a related field.
Strong people leadership, coaching, scheduling, and service-operations management.
Extensive knowledge of hospitality, guest experience, catering, executive service, and event operations.
Exceptional discretion, professionalism, executive presence, and relationship-building skills.
Strong project management, budgeting, purchasing, vendor-management, and problem-solving capability.
Ability to anticipate guest needs, manage competing priorities, and lead calmly through service disruptions.
Excellent written and verbal communication and cross-functional collaboration skills.
Valid, in-state driver's license.
Legally authorized to work in the United States without sponsorship.

Nice To Haves

Six to eight years of progressive experience in hospitality, corporate events, guest services, executive services, meetings, or related fields, including demonstrated leadership of employees, vendors, or complex service operations; equivalent combinations of education and directly related experience are also considered.

Responsibilities

Lead, coach, schedule, and develop the Hospitality team; establish service standards, operating procedures, coverage expectations, and performance goals.
Own hospitality operations for executive meetings, VIP visits, internal meetings, campus events, corporate events, and other high-touch guest experiences.
Establish white-glove service standards for reception, greeting, credentialing, catering, meeting-room readiness, signage, amenities, gifting, guest communications, and issue resolution.
Manage the master hospitality and campus event calendar, resource allocation, staffing plans, event priorities, and escalation protocols.
Partner with the Director and Experiences team to integrate hospitality into signature events and ensure a seamless attendee journey across touchpoints.
Serve as a trusted partner to executives and internal stakeholders, translating requests into service plans, anticipating needs, and recommending solutions.
Oversee catering, facilities coordination, internal event setup, décor, signage, vendors, supplies, and service partners; negotiate and manage vendor relationships and contracts within delegated authority.
Oversee purchasing, department budgets, forecasts, invoices, expense reporting, vendor setup, and cost controls for hospitality operations.
Coordinate with Facilities, Security, IT, Mail Services, Risk, Compliance, Finance, Procurement, Communications, and other internal partners.
Lead service recovery and resolve guest concerns while maintaining composure and discretion with executives, VIPs, customers, and confidential matters.
Establish KPIs and feedback mechanisms, review service performance, and implement process improvements to increase consistency, efficiency, and guest satisfaction.
Serve as onsite hospitality lead for major campus or executive programs and provide operational leadership during high-volume periods.