Assistant General Manager

Panera Bread•Brentwood, MO

16d

About The Position

The Assistant General Manager leads a Panera bakery-cafe team and partners with the General Manager to oversee operations, delight guests, and grow the business. The role includes taking ownership of hiring, training, and team development, while helping create a culture of warmth, belonging, growth, and trust. The Assistant General Manager supports operational execution and company initiatives, maintains guest service, food quality, and safety standards, and helps manage staffing, performance, costs, and inventory. The role is in a fast-paced environment with shifting priorities and requires flexible hours, including nights and weekends. A job offer is conditional upon the results of a background check.

Requirements

At least 18 years of age.
Proven ability to drive positive results through strong business acumen.
Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Flexible availability, including nights and weekends.
Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Ability to stand and walk for up to six hours.
Ability to clearly communicate and quickly understand guests’ and associates’ directions in a loud environment.

Nice To Haves

One or more years of restaurant management experience preferred.
ServSafe certification, or ability to achieve certification.

Responsibilities

Support the General Manager with key decisions and problem solving.
Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
Assist with managing team performance to meet bakery-cafe goals, operational and quality standards, and guest service expectations.
Partner with the General Manager to develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Work with the team to ensure guests are delighted by food quality, service, and the team.
Build relationships that encourage long-term guest loyalty.
Follow operational procedures and execute company strategies and initiatives.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
Assist the General Manager in maintaining overall costs and inventory.
Promote a culture of warmth, belonging, growth, and trust.
Serve as an ambassador of Panera’s Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions, taking initiative, working as a team, celebrating success, and seeing the best in others.