General Manager

Wendy's (Delight Restaurant Group)•Chesapeake, WV

15d•$50,000 - $60,000

About The Position

The General Manager manages the operations and staff of a restaurant, ensuring company policies, procedures, programs, and systems are followed and restaurant objectives are achieved. The role provides leadership, direction, training, and development to subordinate managers and crew, supports ethical business practices, and creates and maintains a “Delight Every Customer” environment. The General Manager develops and retains talent, oversees staffing and performance feedback, and works with Human Resources and the District Manager to address personnel matters. The role monitors operational performance, food safety, service, cleanliness, and product quality; carries out inspections and corrective action; and protects the Wendy’s brand and company assets. The General Manager is also responsible for pursuing sales and profit goals against budget and prior year, managing controllable costs, participating in marketing programs, and implementing plans to address unfavorable trends. Other job-related duties may be assigned or required.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Minimum of 3 years of restaurant-industry line operations experience, or an equivalent combination of education and experience.
Ability to learn and apply company standard operating procedures and Human Resources policies and procedures.
Knowledge of P&L analysis and corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training, and achieve Serve Safe Certification.
Ability to report to work promptly and regularly, take direction, work well with others, respond productively to change, and handle other assigned tasks.

Responsibilities

Develop subordinate managers and crew members through established training and development systems, supporting their contributions and promotion opportunities.
Execute restaurant human resources programs focused on retention and appropriate staffing levels; recruit, develop, recognize, and retain management and crew.
Prepare and conduct timely performance feedback and appraisals for store management and crew, and work with Human Resources and the District Manager to resolve issues.
Ensure compliance with company policies and procedures; work with the District Manager to set restaurant priorities and develop and execute restaurant plans.
Evaluate restaurant performance, incorporate feedback from inspections, implement improvement plans, and conduct regular managers’ meetings to communicate priorities.
Train, monitor, and reinforce food safety procedures, ensure compliance with company policies and health and sanitation regulations, and initiate corrective action when needed.
Maintain and improve quality, service, and cleanliness standards across all day parts, monitor food product quality, and ensure customer courtesy standards and Operations Evaluation requirements are met.
Protect the Wendy’s brand and company assets by ensuring restaurant compliance with company policies and procedures; conduct evaluations and coach or retrain managers as needed.
Maximize restaurant sales against budget and prior year, participate in marketing programs, address unfavorable sales trends, and manage assigned requirements for new product rollouts and procedures.
Maximize profit against budget and prior year by managing food, labor, paper, and other controllable costs, and implementing plans to address unfavorable trends.
Perform other job-related duties as assigned or required.