Bench General Manager

Wonder•Hingham, MA

1d•$95,000 - $114,000•Onsite

About The Position

As a General Manager, you’ll be the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. The role combines food service, operations, logistics, team leadership, partner management, and ownership of the location’s P&L. You will lead a multifunctional team, manage collaboration among internal employees and external partners in one facility, drive business results, and represent Wonder in the local partner ecosystem. This bench role requires flexibility to work across multiple locations within a designated region, providing operational support until a home location is assigned. After successfully completing the Manager in Training (MIT) program, you will be assigned to a temporary or permanent location based on business needs. The home location will be within 40 miles of Hingham Shipyard, Massachusetts, and will be communicated in alignment with operational requirements and organizational priorities. Wonder is a mealtime platform offering dishes from more than 20 exclusive restaurants through dine-in, pickup, and delivery. It owns and operates each step of the dining experience, from recipe development to the technology used to serve customers.

Requirements

At least 3 years of experience leading high-volume, complex operations in areas such as logistics, field-based retail, hospitality, food, or eCommerce.
Experience in fast-growing, operationally complex environments, such as high-growth startups, multi-unit retail, or on-demand services.
A proven leadership background and track record of progressive growth and advancement.
Demonstrated success with full P&L ownership, KPI management, and driving operational results.
Proactive problem-solving skills and ability to work in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to influence and collaborate across finance, HR, logistics, culinary, and partner organizations.
Strong focus on customer service, quality, accountability, and results.
Must be at least 18 years of age and legally authorized to work in the United States.
Must be able to lift up to 50 pounds and stand for extended periods.
Must have open availability, including nights and weekends.
Must hold a Food Manager Certificate as required by state, county, or local health departments.
Must be flexible to work across multiple locations within the designated region while in the bench role.
Must successfully complete the Manager in Training (MIT) program before assignment to a temporary or permanent location.

Responsibilities

Oversee day-to-day kitchen, service, and fulfillment operations across dine-in, pickup, and delivery channels.
Optimize labor deployment, throughput, and service execution in response to business needs.
Ensure compliance with labor, food safety, team member safety, and other applicable standards.
Manage inventory accuracy, reduce waste, and ensure adherence to product shelf-life requirements.
Forecast demand, resolve operational obstacles, and adjust workflows to maintain operational readiness.
Monitor customer feedback and operational trends, make data-informed decisions, and drive service excellence.
Set and drive operational KPIs, aligning internal and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead a blended on-site workforce of Wonder employees and contracted or brand-affiliated staff, fostering collaboration across teams.
Address performance issues promptly and respectfully using coaching and performance tools.
Ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
Establish and track KPIs for guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans based on local performance insights, customer feedback, and operational trends.
Build talent pipelines, succession plans, and readiness for future roles.
Select, develop, and deploy certified trainers to support new store openings and consistent onboarding.
Mentor and coach managers-in-training for potential transfers or leadership roles at other locations.
Model company values and performance standards, supporting personal and professional growth.
Anticipate business needs and align staffing, scheduling, and development efforts to prepare for growth.
Share feedback, pilot initiatives, and champion best practices for company-wide rollout.
Serve as the on-site point of contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders to foster trust, partnership, and operational consistency.
Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
Represent Wonder in local community and business interactions to help grow its reputation and customer base.
Provide operational support to multiple stores in the designated region until a home location is assigned.