Bench Restaurant General Manager

Wonder•Parsippany-Troy Hills, NJ

8d•$95,000 - $114,000•Onsite

About The Position

As a General Manager, you will lead a Wonder location operating a shared kitchen that serves multiple restaurant brands across dine-in, pickup, and delivery channels. You will oversee day-to-day operations, manage a blended workforce of Wonder employees and external partners, and take ownership of the location’s P&L. The role calls for an experienced business operator who can navigate staffing, vendor relations, cross-brand collaboration, and the demands of a complex, fast-paced operation. This is a bench position. You may work across multiple locations in a designated region to provide operational support until a home location is assigned. After successful completion of the Manager in Training (MIT) program, the Company will assign a temporary or permanent location based on business needs. The home location will be within 40 miles of Parsippany, New Jersey, with the specific assignment determined by the Company.

Requirements

At least 3 years of experience leading high-volume, complex operations in areas such as logistics, field-based retail, hospitality, food, or eCommerce.
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
Proven leadership experience and a track record of progressive growth and advancement.
Demonstrated success with full P&L ownership, KPI management, and driving operational results.
Ability to problem-solve proactively and thrive in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to collaborate and influence across functions including finance, HR, logistics, culinary, and partner organizations.
Strong focus on customer service, quality, accountability, and results.
Must be at least 18 years old and legally authorized to work in the United States.
Must be able to lift up to 50 pounds and stand for extended periods.
Must have open availability, including nights and weekends.
Food Manager Certificate as required by the relevant State, County, or Local Health Department.

Responsibilities

Oversee daily operations across kitchen, service, and fulfillment channels, including dine-in, pickup, and delivery.
Optimize labor deployment, throughput, and service execution as business needs change.
Ensure compliance with labor, food safety, team member safety, and other applicable standards.
Manage inventory accuracy, waste reduction, and product shelf-life adherence.
Forecast demand, maintain operational readiness, resolve obstacles, and adjust workflows in real time.
Use customer feedback and operational trends to make data-informed decisions and improve service.
Set and drive operational KPIs, aligning internal employees and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead a blended on-site workforce of Wonder employees and contracted or brand-affiliated partners.
Build a collaborative, on-brand environment in which Wonder and third-party teams work seamlessly.
Address performance issues respectfully and promptly through coaching and performance tools.
Ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operating margin.
Track KPIs for guest experience, order accuracy, throughput, and financial performance.
Work with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans based on local performance, customer feedback, and operational trends.
Develop talent pipelines, succession readiness, and certified trainers for new store openings and consistent onboarding.
Mentor managers-in-training and prepare them for potential transfers or leadership roles at other locations.
Model company values and performance standards while supporting team members’ personal and professional growth.
Align staffing, scheduling, and development with anticipated business needs and organizational growth.
Share feedback, pilot new initiatives, and champion best practices for company-wide use.
Serve as the on-site contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders and represent Wonder in community and business interactions.
Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.