Assistant General Manager

DRIFTWOOD HOSPITALITY MANAGEMENT•Albany, NY

16d•$85,000 - $100,000•Onsite

About The Position

The Assistant General Manager assists in managing hotel operations to ensure they are efficient and profitable. The role maintains and manages high standards for products and services across hotel outlets, supports guest satisfaction, and maximizes profitability through cost and labor control. In the General Manager’s absence, the Assistant General Manager acts as General Manager. The position oversees hotel departments and supports associates and department heads to deliver service consistent with hotel or brand standards and DHM core values. It also assists with forecasting, reporting, budgeting, revenue and expense management, guest satisfaction, operational standards, sales strategies, and front office systems. The hotel operates 24 hours a day, seven days a week, so operational demands may require variation in shift days, start times, and weekly hours.

Requirements

At least 4 years of hotel management experience at Department Head level or above.
Full-service hotel experience.
Demonstrated ability to build a cohesive team, promote accountability, and facilitate achievement of goals.
Proven managerial skills, including decision-making, meeting deadlines, vendor contract negotiations, analytical ability, planning, organization development, and coordination of large-scale work projects.
Excellent verbal and written English communication and listening skills.
Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
Strong computer skills in MS Word, Excel, and PowerPoint; understanding of hotel systems is preferred.
Financial management skills, including understanding P&L statements and managing operating budgets, forecasting, and scheduling.
Ability to stand and move throughout the front office and continuously perform essential job functions.
Ability to lift up to 25 pounds.
Ability to occasionally twist, bend, stoop, reach, stand, and walk; frequent talking, hearing, seeing, and smiling.

Nice To Haves

Understanding of hotel systems.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they meet established brand or hotel standards and DHM core values.
Oversee hotel departments to ensure an optimal level of service and hospitality for guests.
Assist the General Manager with forecasts and reports and with developing, implementing, and monitoring the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staffing.
Monitor guest satisfaction scores and brand standards and work to improve departmental and overall guest satisfaction.
Resolve customer complaints and anticipate potential problems by monitoring operational issues, business flow, and associate performance.
Oversee and ensure compliance with internal audit standards.
Work with sales staff to discuss and implement strategies to improve occupancy and revenue.
Monitor and maintain front office systems and equipment for optimum performance.
Create specific, measurable, achievable, realistic, and timely action plans to address guest-service deficiencies.
Assist in recruiting, hiring, supervising, training, assessing, evaluating, coaching, counseling, and recognizing department heads.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurement.
Act as General Manager in the General Manager’s absence.
Perform other duties as requested by management.