General Manager Jobs

About The Position

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing teams.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Availability for a flexible, full-time schedule including days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Ability to attend corporate meetings and conferences, including overnight stays and interstate travel.
• Valid identification for airline travel.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use forecasts and payroll budgets to support scheduling, maximize productivity, meet sales and payroll goals, and complete workload on time and within budget.
• Address issues identified in financial and operational reporting, store visits, and audits.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team, and address staffing needs and open positions.
• Partner with the District Manager and People Success to address policy violations and take appropriate corrective action.
• Build an engaged team through collaboration, open communication, and prioritization of work.
• Create an inclusive environment that supports associate growth and engagement.
• Lead manager and associate development, including training, feedback, coaching, performance reviews, succession planning, and individual development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Share enterprise strategy with direct reports and align store goals with company goals.
• Work alongside the management team to establish priorities and provide clear direction.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful, friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use the company scheduling tool to assign associates appropriately and support guest experience, loss reduction, and company directives.
• Use the company task management tool to prioritize store workload and ensure leadership adoption and compliance.
• Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention practices.
• Execute inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
• Support continuous improvement by influencing adoption of company initiatives and technology and ensuring store tasks are completed.
• Use company programs, tools, and resources to drive store improvements.
• Communicate business trends and opportunities, operational challenges, merchandise needs, and competitive information to field leadership.
• Work a flexible schedule that includes days, evenings, weekends, and holidays, and close the store at least once per week.
• Attend corporate business meetings and conferences, including overnight stays and interstate travel.