Assistant General Manager

Hersha Hospitality Management LP•Novi, MI

14d

About The Position

The Assistant General Manager supervises and manages hotel departments and oversees hotel operations as directed. The role supports the General Manager in preparing forecasts and reports, developing and monitoring the budget, maximizing revenue, minimizing expenses, and ensuring sufficient supplies and staffing for quality customer service. The Assistant General Manager works to uphold brand standards and improve guest satisfaction, supports hotel associates, oversees property accounting functions and internal audit standards, and collaborates with sales staff on strategies to improve occupancy and revenue.

Requirements

Intermediate knowledge of overall hotel operations.
Ability to work a schedule that varies and may include holidays, weekends, and alternate shifts.
Ability to meet the stated physical demands, including standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Nice To Haves

Associate or Bachelor's degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates to ensure performance meets hotel or brand standards and HHM core values.
Oversee hotel departments to provide an optimal level of service and hospitality to guests.
Assist the General Manager with forecasts and reports and with developing, implementing, and monitoring the budget.
Help maximize revenue and minimize expenses while ensuring adequate supplies and staffing for customer service.
Monitor guest satisfaction scores and brand standards and work to increase departmental and overall guest satisfaction.
Resolve customer complaints and anticipate potential problems by reviewing operational issues, business flow, and associate performance.
Oversee property accounting functions, including accounts payable and receivable, house bank audits, petty cash, and tax.
Coordinate with the corporate accounting department to oversee payroll functions.
Ensure internal audit standards are met.
Work with sales staff to discuss and implement strategies to improve occupancy and revenues.
Monitor and maintain front office systems and equipment for optimum performance.
Serve on the hotel's safety committee.
Create specific, measurable, achievable, realistic, and timely action plans to address guest service deficiencies.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.