General Manager Jobs

About The Position

Requirements

• Positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Effective listening, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Ability to work with and understand financial information and data, and perform basic arithmetic functions.
• Attentive to detail and meet deadlines.
• Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
• Ability to convey information and ideas clearly.
• Lead team members to always provide friendly service with a smile to guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).
• A valid Driver's License is required.
• Basic market knowledge.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Read, write, understand, and communicate effectively using the English language.
• Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English.
• Ability to speak effectively in English before groups.
• Read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

• Conduct daily walks of guest rooms and public spaces to ensure friendly service, cleanliness, and proper functioning of mechanical equipment.
• Inspect all rooms daily and confirm adherence to cleanliness standards using the room inspection checklist.
• Provide one-on-one training to new team members on service and checklist expectations.
• Supervise Guest Service team members to ensure they are actively providing friendly service and meeting guest needs.
• Greet guests with a smile and provide supervision during peak check-in/check-out times and meal periods.
• Foster an environment of happy team members and happy guests.
• Assist in completing required inventory counts.
• Aid in the onboarding process for new team members, ensuring adherence to checklists.
• Support the General Manager in reviewing team member time clock punches.
• Complete Daily Summary and Night Audit processes.
• Start and complete shift handover reports on each shift, sign off on, and upload required daily reports.
• Ensure all purchases go through the correct purchase order process and invoices are submitted through the approved accounts payable system using MCR approved vendors.
• Process and/or accrue all invoices to the proper time period.
• Oversee adherence to all brand standards approved by MCR, including conducting self-audits and making necessary corrections.
• Certify that all fire and life safety inspections are current and up-to-date, and correct any deficiencies.
• Review service or delivery failures and ensure they are properly escalated.
• Confirm that preventative maintenance tasks have been performed and visually checked for quality and consistency.
• Ensure all team members adhere to their established work schedules and cover open department head positions when necessary.
• Cover open department head positions when necessary.