General Manager - Kohl's Ranch Lodge

Hilton Grand Vacations•Payson, AZ

15h•Onsite

About The Position

Hilton Grand Vacations is hiring a General Manager for Kohl's Ranch Lodge, a 66-unit mountain resort in Arizona. The General Manager oversees resort operations, including front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision. The role works with the Homeowners Association Board of Directors, developers, project management, and sales and marketing leadership to support efficient operations and memorable guest and owner experiences. The General Manager coordinates with business management staff to maintain accurate records and apply cost controls, manages cost and labor within budget, and reviews resort and HOA financial status. The role leads efforts to build and retain an engaged team, maintains property standards through inspections, ensures guest and owner safety and security, maintains a crisis management plan, and assures compliance with labor laws. The position also requires a commitment to a people-first culture and the ability to foster diversity, equity, and inclusion.

Requirements

Five years of management experience in a comparable property.
Strong background in rooms division operations.
Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations relevant to day-to-day resort management.
Comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
Ability to create and maintain a culture of diversity, equity, and inclusion.
Excellent written and verbal communication skills.

Responsibilities

Build strong internal and external customer relationships and deliver customer-centric solutions.
Build confidence and trust through honesty, integrity, and authenticity.
Collaborate and build partnerships to meet shared objectives.
Coordinate with business management staff to maintain accurate records and monitor and apply cost controls.
Take on opportunities and challenges with urgency, energy, and enthusiasm.
Ensure efficient operation of front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
Communicate continuously with Homeowners Association Board(s) of Directors.
Develop and maintain cost and labor controls to keep operations within budget.
Acquire, develop, and retain an engaged team.
Conduct periodic inspections of units, buildings, and grounds, noting employee or contractor deficiencies and property appearance issues.
Support and demonstrate commitment to the company's people-first culture.
Ensure guest and owner safety and security and maintain the crisis management plan.
Ensure compliance with labor laws and respect areas of responsibility.
Work closely with the developer, homeowners’ association, project management, and in-house sales and marketing leadership.
Perform other duties as assigned.