General Manager, Hope Lodge

American Cancer Society•Rochester, MN

19h•Onsite

About The Position

The Hope Lodge General Manager provides strategic and operational leadership to ensure exceptional hospitality, support services, and accommodations for cancer patients and their caregivers. The role executes American Cancer Society strategic initiatives, builds partnerships with health systems and community stakeholders, oversees lodge operations, and leads a high-performing team. Success is measured by guest satisfaction, occupancy growth, operational excellence, and effective stewardship of resources. The position is based at Hope Lodge on the Mayo Clinic campus in Rochester, Minnesota. It is full-time and salaried, with a typical Monday–Friday schedule of approximately 7:30 a.m.–4:00 p.m. (37.5 hours per week), with flexibility based on lodge needs. The General Manager participates in a 24/7 leadership on-call rotation. Weekends are not part of the standard weekly schedule but may be needed for operational or on-call coverage.

Requirements

High school diploma or equivalent.
3–5 years of experience in nonprofit management, healthcare administration, or hospitality management.
Proven leadership experience in a nonprofit, healthcare, or hospitality setting.
Strong communication, interpersonal, and organizational skills.
Strategic mindset and ability to lead operational excellence.
Experience managing budgets and financial performance.
Ability to recruit, coach, and retain a high-performing team.
Ability to build partnerships with health systems, donors, and volunteers.
Proficiency in Microsoft Office Suite and hotel management systems (HMS).
Ability to travel occasionally for meetings, training, and donor or community engagement events.
Physical mobility to move around the lodge, including walking, standing, and navigating different areas; some lifting, carrying, or moving equipment and supplies may be necessary.
Ability to work extended hours, including evenings, weekends, and holidays, as needed to support lodge operations and guest needs.
Ability to perform extended periods of computer work.
Emotional resilience when providing compassionate support to guests and staff during challenging situations.

Nice To Haves

Bachelor's degree.

Responsibilities

Drive implementation of strategic initiatives, including ACS EMPOWER, to optimize lodge operations and align them with the ACS mission.
Lead, coach, and develop lodge staff to foster service excellence, collaboration, and accountability.
Oversee lodge operations, including guest services, facility maintenance, and compliance with ACS standards.
Enhance community partnerships, donor engagement, and volunteer participation to expand the lodge’s impact.
Manage budgets, monitor financial performance, and implement cost-effective operational strategies.
Track, analyze, and report key performance metrics to support decision-making and continuous improvement.