Concierge, Hope Lodge
About The Position
The Concierge serves as the first point of contact for guests at Hope Lodge, managing front desk operations and helping ensure a welcoming, safe, and supportive environment. The role assists with guest check-in and check-out, responds to inquiries, and coordinates transportation and security. The position includes providing information about lodge amenities and community resources; coordinating transportation and EMPOWER Program services and schedules; responding to guest requests, concerns, and emergencies; maintaining an organized front desk and accurate guest records; and monitoring lobby security and safety protocols.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Strong communication and interpersonal skills.
- Ability to work independently and multitask.
- Proficiency in Microsoft Office and multi-line phone systems.
- Excellent customer service and problem-solving skills.
- Ability to work flexible hours, including evenings and weekends.
Nice To Haves
- Additional education or training in hospitality management or customer service.
- Previous experience in hospitality, guest services, or a related field.
Responsibilities
- Greet guests and manage check-in and check-out procedures.
- Provide information about lodge amenities and community resources.
- Coordinate transportation and EMPOWER Program services and schedules.
- Respond to guest requests, concerns, and emergencies.
- Maintain an organized front desk area and accurate guest records.
- Monitor lobby security and implement safety protocols.
Benefits
- Generous paid time off policy.
- Medical benefits.
- Dental benefits.
- Retirement benefits.
- Wellness programs.
- Professional development programs to enhance staff skills.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
