On-Call Concierge, Hope Lodge
About The Position
The Concierge serves as the first point of contact for Hope Lodge guests, managing front desk operations and helping ensure a welcoming, safe, and supportive environment. The role assists with guest check-in and check-out, responds to inquiries, and coordinates transportation and security. The position provides coverage based on operational needs and will typically involve less than 20 hours per week. Candidates must be flexible and available for a variety of daytime, evening, overnight, and weekend shifts; limited availability may not meet the needs of the position. The pay rate is $19.50 per hour, with shift differential pay: 10% for weekday hours after 6:00 p.m.; 15% for weekend hours from 5:30 a.m. to 12:00 a.m.; and 20% for hours worked from 12:00 a.m. to 5:30 a.m. Minimal travel is required.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Strong communication and interpersonal skills.
- Ability to work independently and multitask.
- Proficiency in Microsoft Office and multi-line phone systems.
- Excellent customer service and problem-solving skills.
- Ability to work flexible hours, including evenings and weekends.
- Scheduling flexibility to cover daytime, evening, overnight, and weekend shifts.
Nice To Haves
- Additional education or training in hospitality management or customer service.
- Previous experience in hospitality, guest services, or a related field.
Responsibilities
- Greet guests and manage check-in and check-out procedures.
- Provide information about lodge amenities and community resources.
- Coordinate transportation and EMPOWER Program services and schedules.
- Respond to guest requests, concerns, and emergencies.
- Maintain an organized front desk area and accurate guest records.
- Monitor lobby security and implement safety protocols.
Benefits
- Paid time off
- Medical benefits
- Dental benefits
- Retirement benefits
- Wellness programs
- Professional development programs
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
