On-Call Concierge, Hope Lodge

American Chemical Society•Memphis, TN

About The Position

The Concierge serves as the first point of contact for Hope Lodge guests, managing front desk operations and helping maintain a welcoming, safe, and supportive environment. The role assists with guest check-in and check-out, responds to inquiries and requests, and coordinates transportation, security, and EMPOWER Program services and schedules. This is an on-call position providing coverage based on operational needs, typically for fewer than 20 hours per week. Candidates must have scheduling flexibility and be available for a variety of shifts, including daytime, evening, overnight, and weekend shifts. The pay rate is $19.50 per hour, with shift differential pay for eligible hours worked outside the day shift. Minimal travel is required.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Strong communication and interpersonal skills.
Ability to work independently and multitask.
Proficiency in Microsoft Office and multi-line phone systems.
Excellent customer service and problem-solving skills.
Ability to work flexible hours, including evenings and weekends.
Scheduling flexibility to accommodate daytime, evening, overnight, and weekend shifts as needed.
Ability to meet the physical requirements of the role, including extended standing and walking and occasional lifting or moving of luggage, packages, or other items.