General Manager, Hope Lodge

American Chemical Society•Rochester, MN

2d•Onsite

About The Position

The Hope Lodge General Manager provides strategic and operational leadership to ensure exceptional hospitality, support services, and accommodations for cancer patients and their caregivers. The role executes American Cancer Society strategic initiatives, builds partnerships with health systems and community stakeholders, oversees lodge operations, and leads a high-performing team. Success is measured by guest satisfaction, occupancy growth, operational excellence, and responsible stewardship of resources. The position is based at Hope Lodge on the Mayo Clinic campus in Rochester, Minnesota. It is full-time, salaried, at 37.5 hours per week. The typical schedule is Monday through Friday, approximately 7:30 a.m. to 4:00 p.m., with flexibility based on lodge needs. The General Manager participates in a 24/7 leadership on-call rotation. Weekends are not part of the standard weekly schedule but may be needed for operational or on-call coverage. Occasional travel is required for meetings, training, and donor or community engagement events.

Requirements

High school diploma or equivalent.
Three to five years of experience in nonprofit management, healthcare administration, or hospitality management.
Proven leadership experience in a nonprofit, healthcare, or hospitality setting.
Strong communication, interpersonal, and organizational skills.
Strategic mindset and ability to lead operational excellence.
Experience managing budgets and financial performance.
Ability to recruit, coach, and retain a high-performing team.
Ability to build partnerships with health systems, donors, and volunteers.
Proficiency in Microsoft Office Suite and hotel management systems (HMS).

Nice To Haves

Bachelor's degree.

Responsibilities

Drive implementation of strategic initiatives, including ACS EMPOWER, to optimize lodge operations and align with the ACS mission.
Lead, coach, and develop lodge staff to foster service excellence, collaboration, and accountability.
Oversee lodge operations, including guest services, facility maintenance, and compliance with ACS standards.
Enhance community partnerships, donor engagement, and volunteer participation to expand lodge impact.
Manage budgets, monitor financial performance, and implement cost-effective operational strategies.
Track, analyze, and report key performance metrics to inform decision-making and continuous improvement.