On-Call Concierge, Hope Lodge

American Cancer Society • Kansas City, MO

1d

About The Position

The Concierge is the first point of contact for Hope Lodge guests, managing front desk operations and helping maintain a welcoming, safe, and supportive environment. The role assists with guest check-in and check-out, responds to inquiries and concerns, and coordinates transportation, EMPOWER Program services, and security.

This on-call position provides coverage based on operational needs and typically involves fewer than 20 hours per week. Candidates must have scheduling flexibility and be available for daytime, evening, overnight, and weekend shifts; limited availability may not meet the needs of the position. The pay rate is $19.50 per hour, with shift differentials of 10% for Monday-through-Friday hours after 6:00 p.m., 15% for Saturday and Sunday hours from 5:30 a.m. to midnight, and 20% for hours worked between midnight and 5:30 a.m. Minimal travel is required.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work independently and multitask.
• Proficiency in Microsoft Office and multi-line phone systems.
• Excellent customer service and problem-solving skills.
• Ability to work flexible hours, including evenings and weekends.
• Scheduling flexibility and availability for daytime, evening, overnight, and weekend shifts.
• The role may require extended periods of standing and walking, occasional lifting and moving of luggage, packages, or other items, and carrying luggage or opening doors for guests.

Nice To Haves

• Additional education or training in hospitality management or customer service.
• Previous experience in hospitality, guest services, or a related field.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain an organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Benefits

• Generous paid time off policy.
• Medical benefits.
• Dental benefits.
• Retirement benefits.
• Wellness programs.
• Professional development programs to enhance staff skills.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED