On-Call Concierge, Hope Lodge

American Cancer Society•Memphis, TN

About The Position

The Concierge serves as the first point of contact for Hope Lodge guests, managing front desk operations and helping maintain a welcoming, safe, and supportive environment. The role assists with guest check-in and check-out, responds to inquiries, and coordinates transportation and security. It provides coverage based on operational needs and will typically involve fewer than 20 hours per week. Candidates must have scheduling flexibility and be available for a variety of daytime, evening, overnight, and weekend shifts. The pay rate is $19.50 per hour, with shift differentials for hours worked outside the day shift: 10% for Monday through Friday hours after 6:00 p.m.; 15% for Saturday and Sunday hours between 5:30 a.m. and 12:00 a.m.; and 20% for hours worked between 12:00 a.m. and 5:30 a.m. Minimal travel is required.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Strong communication and interpersonal skills.
Ability to work independently and multitask.
Proficiency in Microsoft Office and multi-line phone systems.
Excellent customer service and problem-solving skills.
Ability to work flexible hours, including evenings and weekends.
Scheduling flexibility and availability for daytime, evening, overnight, and weekend shifts.
Ability to meet the physical demands of the role, including extended periods of standing and walking, occasional lifting and moving of luggage or packages, and carrying out manual tasks such as opening doors.