General Manager - Kohl's Ranch Lodge

Hilton Grand Vacations•Payson, AZ

13h

About The Position

Hilton Grand Vacations is seeking a General Manager for Kohl's Ranch Lodge, a 66-unit mountain resort in Arizona. The role is responsible for the efficient operation of resort functions, including front office, housekeeping, maintenance, security and loss prevention, and recreation, through indirect supervision. The General Manager works with the Homeowners Association board and other resort partners, maintains cost and labor controls, and supports guest and owner safety, regulatory compliance, and the company’s people-first culture.

Requirements

Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations relevant to day-to-day resort management.
Comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
Ability to create and maintain a culture of diversity, equity, and inclusion.
Excellent written and verbal communication skills.
Five years of management experience in a comparable property.
Strong background in rooms division operations.

Responsibilities

Build strong internal and external customer relationships and deliver customer-centric solutions.
Build trust through honesty, integrity, and authenticity.
Collaborate with others and build partnerships to meet shared objectives.
Coordinate with business management staff to maintain accurate records and monitor and apply cost controls.
Take on opportunities and challenges with urgency, energy, and enthusiasm.
Ensure the efficient operation of front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
Communicate continuously with the Homeowners Association(s) Board of Directors.
Develop and maintain cost and labor controls to keep operations within budget.
Acquire, develop, and retain an engaged team.
Periodically inspect units, buildings, and grounds, noting deficiencies involving employees, contractors, and the property's physical appearance.
Demonstrate commitment to the company's people-first culture.
Ensure guest and owner safety and security, and maintain a crisis management plan.
Ensure compliance with labor laws and respect areas of responsibility.
Work closely with the developer, homeowners’ association, project management, and in-house sales and marketing leadership.
Perform other duties as assigned.