General Manager| Sheraton Downtown Columbia, SC

Hotel Equities Group, LLC•Columbia, SC

14h

About The Position

Hotel Equities is seeking a results-oriented General Manager to lead operations at the 134-room Sheraton Downtown Columbia, a historic hotel in a building constructed in 1912. The property includes a full-service Starbucks, a ground-floor restaurant, and a rooftop bar. The role calls for experience managing historic properties and understanding their operational and maintenance challenges, while preserving the building’s character, delivering exceptional guest experiences, and overseeing food and beverage outlets. The General Manager provides direction, accountability, and operational support; leads and develops associates; supports business objectives; maintains company and brand standards; and contributes to a strong guest and associate experience. The position supports operational and financial goals, including revenue, profitability, labor, and market share. Duties may evolve according to business needs.

Requirements

High school diploma or equivalent required.
Previous hotel or hospitality experience appropriate to the position.
Strong communication, organizational, and problem-solving skills.
Ability to analyze information and make sound operational decisions.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Ability to stand, walk, bend, reach, and move throughout the hotel as needed.
Ability to use computers, tablets, phones, and standard office equipment for extended periods.
Ability to occasionally lift or carry supplies and equipment up to 25 pounds.
Ability to travel throughout the property and occasionally off-site for meetings and business needs.

Nice To Haves

Experience managing historic properties and understanding their operational and maintenance challenges.
Bachelor's degree preferred for director-level roles.
Previous supervisory or leadership experience preferred for management roles.
Experience with Property Management Systems (Stay PMS), hotel reporting and operating platforms, Microsoft Office Suite, and department-specific systems and applications.

Responsibilities

Provide strategic leadership for hotel operations, ensuring exceptional guest experiences and operational excellence.
Drive financial performance by supporting revenue, profitability, labor, and market-share objectives.
Provide leadership and direction for hotel operations and associates.
Set clear expectations and monitor performance, productivity, and service standards.
Coach, train, develop, and recognize associates to support engagement and retention.
Monitor operational and financial performance and take appropriate action to achieve goals.
Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
Respond effectively to guest concerns and support a consistent service-recovery culture.
Manage schedules, staffing, supplies, and departmental resources as appropriate.
Review reports, trends, and key performance information to support sound decisions.
Communicate effectively with hotel leadership and other departments.
Support recruitment, onboarding, performance management, and succession planning as appropriate.
Perform other duties as assigned.