Complex Operations Manager - Columbia, SC

Janney•Columbia, SC

About The Position

The Complex Operations Manager is responsible for operational, administrative, and client support functions across a complex of branch offices. As delegated by the Complex Manager, the role also provides client supervision and supervises support staff. The manager is an integral member of the Complex Manager’s team, works closely with Compliance and Operations departments, and coordinates complex-related operational matters with Home Office Operations staff and others across the firm. The role oversees branch operations, including cashiering, check and securities disbursements, correspondence processing, account transfers, margin, wire traffic, home office reports, order tickets, client correspondence, and document retention. It supervises and trains support staff to help ensure Financial Advisors and clients receive service consistent with Janney policies and SRO rules. The position may also support onboarding Financial Advisors and coordinate recruiting activities.

Requirements

High school diploma.
Series 7, 9, and 10 licenses, and Series 63 and 65 (or Series 66).
Excellent customer service skills.
Computer skills in Word, Excel, PowerPoint, and Outlook.
Ability to work effectively in a fast-paced, deadline-oriented environment.
Strong attention to detail.
Ability to work effectively as part of a team.
Some travel may be required.
High ethical standards.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee branch operations functions throughout the complex, including cashiering, disbursement of checks and securities, correspondence processing, account transfers, margin, wire traffic, home office reports, order tickets, client correspondence, and records retention.
Supervise, train, and provide work direction to Private Client Assistants, Operations Associates, and other support staff; coordinate office workflow.
Source, interview, select, hire, register, and train new support staff members.
Conduct regular staff meetings to train staff on policies and procedures and facilitate open dialogue.
Provide routine performance feedback and conduct annual performance reviews; address performance issues with the Complex Manager and Human Resources.
Serve as a resource for training, coaching, and mentoring.
Maintain advanced knowledge of products, services, technology, forms, and systems.
Coordinate operational matters with Home Office Operations staff and others in the firm, and work closely with Compliance and Operations departments.
May assist with onboarding new Financial Advisors to the branch.
Coordinate complex recruiting activities with the Regional Assistant and Home Office as required.
Perform other duties that contribute to the effectiveness of the role and the complex.