General Manager - Sheraton Indianapolis

Remington Hospitality•Indianapolis, IN

About The Position

The General Manager is responsible for the full operation of the Sheraton Indianapolis hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources, and accounting. The role is expected to meet company standards and lead the management company’s five key drivers. The General Manager fosters guest service, leads the Executive Committee, and develops hotel revenues and profits through forecasting, P&L management, and RevPAR. The role ensures departmental compliance and product quality to support future bookings and growing revenue. It also coaches and develops leaders to exceed performance expectations. This job description is not an exhaustive list of all job functions. Other duties may be assigned from time to time.

Requirements

Minimum 3 years of experience in Rooms and/or Food & Beverage functions.
Strong verbal and written business communication skills.
Strong presentation skills and ability to lead teams at leadership and hourly levels.
Knowledge of federal, state, and local employment laws and regulations.
High work ethic and self-initiative.
Strong computer skills in Microsoft Suite.
Professionalism and commitment in meeting the challenges and pressures of a 24-hour, 7-day-a-week operation.
Professional image in the eyes of subordinates, peers, superiors, guests, and the community.
Basic computational ability.
Ability to maintain focus, attend to tasks, and complete assignments on time despite frequent interruptions.
Ability to maintain excellent staff relationships and protect staff and guest confidentiality.
Ability to maintain a calm, professional demeanor in high-pressure situations and converse calmly with upset associates, superiors, and guests.
Ability to sit, stand, and walk for varying lengths of time; lift approximately 15 pounds; and perform grasping, writing, repetitive motions, pulling, and pushing.
Ability to work in a standard office environment, including prolonged sitting at a desk and computer work for 6–8 hours a day, with occasional standing, walking, bending, reaching, and carrying items.
Ability to lift and/or move 10–25 pounds as needed in the office environment.
Fine motor and finger dexterity to keyboard, use a mouse or trackpad, write, and operate office equipment.
Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Bachelor's degree in Hotel Management or a related business field preferred.
Some travel may be required.

Responsibilities

Promote guest service, courtesy, goodwill, and a positive attitude in all interactions.
Anticipate guest needs, respond promptly, acknowledge guests, and maintain positive guest relations.
Resolve guest complaints and ensure guest satisfaction.
Coordinate special programs, functions, and incentives to improve guest service.
Work cooperatively and in a friendly manner with fellow associates.
Lead the Executive Committee effectively to achieve property goals.
Develop and ensure achievement of hotel revenue and profit goals using forecasting, P&L management, and RevPAR.
Ensure compliance across departments and support year-over-year business growth.
Maintain product quality to support future room-night bookings, banquet sales, and food and beverage business, while increasing pricing when warranted to maximize revenue.
Coach and develop leaders to exceed performance expectations.
Attend regularly according to established guidelines and participate in or lead departmental and hotel team meetings.