General Manager - Sheraton Indianapolis

Remington Hotels•Indianapolis, IN

About The Position

The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources, and accounting. The role is expected to meet company standards and lead the five key drivers identified by the management company. The General Manager leads the Executive Committee, develops hotel revenues and profits through forecasting, profit-and-loss management, and RevPAR, and ensures the property complies across departments and grows its business year over year. The role also works to maintain product quality that supports future room-night bookings, banquet sales, and food-and-beverage sales while advancing pricing goals. The General Manager coaches and develops leaders to exceed performance expectations. This position requires a strong commitment to guest service, positive guest relations, complaint resolution, and cooperation with associates. It also requires the ability to lead meetings, maintain professionalism in high-pressure situations, and complete assignments despite frequent interruptions. Some travel may be required. The description notes that it is not an exhaustive list of job functions and that other duties may be assigned. The role involves work in an office environment, including prolonged computer use, and may require sitting, standing, walking, bending, reaching, carrying, and lifting items. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Bachelor's degree in Hotel Management or a related business field is preferred.
At least 3 years of experience in Rooms and/or Food & Beverage functions.
Strong verbal and written business communication skills.
Strong presentation skills and ability to lead teams at both leadership and hourly levels.
Knowledge of federal, state, and local employment laws and regulations.
High work ethic and self-initiative.
Strong computer skills in Microsoft Suite.
Some travel may be required.
Regular attendance according to established guidelines.
A proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day-a-week operation.
Professional image as perceived by subordinates, peers, superiors, guests, and the community.
Basic computational ability.
Ability to focus on tasks and complete assignments on time despite frequent interruptions.
Ability to maintain excellent staff relationships and preserve staff and guest confidentiality.
Ability to remain calm and professional in high-pressure situations and converse calmly with upset associates, superiors, and guests in emotionally intense situations.
Ability to participate in and lead departmental and/or hotel team meetings.
Ability to sit, stand, and walk for varying lengths of time; lift approximately 15 pounds; and perform grasping, writing, repetitive motions, pulling, and pushing.
Ability to use office equipment, including computers, printers, multi-line phones, filing cabinets, and photocopiers.
Ability to work in a standard office environment, including prolonged periods of sitting at a desk and working on a computer (6–8 hours a day).
Ability to perform occasional standing and walking and frequent fine motor tasks such as keyboarding, typing, mouse or trackpad use, writing, and operating office equipment.
Ability to occasionally stand, walk, bend, reach, or carry items and to lift or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Bachelor's degree in Hotel Management or a related business field.

Responsibilities

Oversee the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources, and accounting.
Meet company standards and lead the five key drivers identified by the management company.
Promote a culture of guest service, courtesy, goodwill, and positive interactions.
Anticipate guest needs, respond promptly, acknowledge guests, and maintain positive guest relations.
Resolve guest complaints and ensure guest satisfaction.
Coordinate special programs, functions, and incentives to improve guest service.
Work cooperatively and in a friendly manner with fellow associates.
Lead the Executive Committee effectively to achieve property goals.
Develop and ensure achievement of hotel revenue and profit goals using forecasting, P&L management, and RevPAR.
Ensure compliance across property departments and support year-over-year business growth.
Maintain product quality to support future room-night bookings, banquet sales, and food-and-beverage sales, and achieve increasing pricing goals as warranted.
Coach and develop leaders to exceed performance expectations.
Attend regularly according to established guidelines and participate in or lead departmental and hotel team meetings.
Perform other duties that may be assigned from time to time.