General Manager

Shamin Hotels Master • Richmond, VA

14d • Onsite

About The Position

Moxy Richmond Downtown is seeking a visible, hands-on General Manager to lead hotel operations and bring the Moxy lifestyle brand to life. The General Manager will connect with guests, inspire and support associates, create memorable guest experiences, and foster a motivating workplace. The role is responsible for maximizing revenue, managing labor and operating costs, and ensuring smooth daily operations while delivering the Moxy experience.

The General Manager will oversee the hotel’s crew, guest experience, Bar Moxy and grab-and-go food and beverage operations, financial performance, revenue and sales efforts, guest satisfaction, community partnerships, safety and compliance, and strategic initiatives. The position includes a consistent on-property presence and flexible availability for evenings, weekends, and holidays. Moxy Richmond Downtown is owned and operated by Shamin Hotels, a Marriott franchisee.

Requirements

• At least 5 years of progressive hotel operations experience, including 2 years as a General Manager or 3 years as an Assistant General Manager or equivalent multi-department leader.
• Demonstrated success improving guest satisfaction, team engagement, and financial results.
• Experience overseeing rooms and food and beverage operations, including bar service.
• Strong financial and revenue skills, including budgeting, forecasting, P&L management, labor and cost control, and key metrics such as STR, RevPAR, ADR, and occupancy.
• Strong communication, organization, and problem-solving skills.
• Comfortable using property management systems, financial reporting tools, and Microsoft Office.
• Flexible availability, including evenings, weekends, and holidays, and ability to maintain a consistent on-property presence.
• Ability to stand, walk, and lift up to 25 pounds, with or without reasonable accommodation.

Nice To Haves

• Marriott brand experience is strongly preferred.
• Moxy or lifestyle hotel experience is a plus.
• Bachelor’s degree in Hospitality, Business, or a related field preferred; equivalent experience is considered.

Responsibilities

• Recruit, train, coach, and recognize associates, and create a workplace where people want to work and stay.
• Deliver the Moxy brand experience, including signature touches such as check-in at Bar Moxy and a lively lobby, and ensure brand standards and service programs are executed daily.
• Oversee Bar Moxy and grab-and-go operations to ensure they are social, profitable, and compliant.
• Own hotel financial performance, including building and managing budgets, driving revenue, controlling costs, and meeting financial targets.
• Partner on pricing, sales, and marketing strategies to grow market share and attract guests and local customers.
• Maintain high guest satisfaction scores, respond promptly to feedback, and resolve guest issues.
• Develop relationships with local businesses, artists, and partners to bring Richmond into the hotel.
• Ensure compliance with company policies, brand standards, safety procedures, and federal, state, and local regulations, including alcohol service laws.
• Work with corporate leadership on strategic initiatives, analyze performance, and identify opportunities for improvement.

Benefits

• Annual bonus eligibility
• Health, dental, and vision insurance
• Accident insurance
• Short- and long-term disability insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Pre-Paid Legal
• 401(k) with company match
• Paid time off and paid holidays
• Pet insurance
• Discounts on tickets, rental cars, attractions, and footwear through Shamin Perks
• Employee discounts at branded hotels
• $500 referral bonus for each referred friend hired into a salaried position, subject to conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager