General Manager

Goldfish Swim School•Dublin, OH

14d•Onsite

About The Position

The General Manager oversees the quality and success of Goldfish Swim School’s daily operations, including staffing, pool operations, cash management, customer service, retail and vending, private parties, and employee activities. The role is responsible for achieving the school’s financial targets, as outlined in the annual budget, by motivating, leading, and supervising a highly engaged team. The General Manager directs daily operations in accordance with company procedures, recruits and trains staff, develops managers and employees, and oversees sales, enrollment, revenue, expenses, scheduling, and payroll. The role also leads safety procedures and staff training, maintains knowledge of pool operations, supports customer service and membership retention, and works with Deck Supervisors on class scheduling, student progress, and employee performance. The position is onsite at the Staten Island location and requires weekend and weeknight availability.

Requirements

Must be comfortable working onsite at the Staten Island location.
Must be available to work weekends and weeknights.
Ability to organize effectively and manage multiple situations at once.
Ability to lead, motivate, and manage a sales team.
Ability to understand budgets and income statements, control expenses, and keep expenses at or below budget.
Ability to explain revenue, sales, and expense variances against budget.
Maintain current certifications.

Responsibilities

Direct and control daily operations to ensure the school follows standard operating procedures.
Communicate and implement company policies and procedures.
Manage staff to support productivity, performance, and employee satisfaction; recruit, hire, and train staff.
Oversee, support, direct, and develop a staff of 30–60 employees.
Hold weekly meetings with the management team and serve as a role model for employees.
Lead and motivate the sales team to achieve sales, enrollment, and revenue targets.
Ensure front desk sales staff are knowledgeable about the school’s swim lessons.
Manage budgets, income statements, expenses, purchasing, and payroll; explain variances against budget.
Oversee retail and vending departments to maintain an appropriate product mix and pricing.
Schedule staff and manage payroll.
Oversee implementation of the Emergency Action Plan and facility safety procedures, and train staff on the plan.
Maintain current certifications and professional knowledge of aquatics and management.
Develop knowledge of pool operations to maintain a safe and sanitary swim environment.
Train and oversee staff to ensure standard operating procedures are maintained.
Address personnel problems by following company procedures and documentation.
Work with Deck Supervisors on class scheduling, student progress, customer service, employee performance, and training.
Use scheduling software for bookings, class scheduling, reporting, and administrative functions.
Promote a professional, welcoming atmosphere and quality service for families.
Focus on membership retention and NPS measurement standards.
Complete assigned tasks and projects on time and follow employee handbook policies and procedures.
Initiate and oversee employee activities intended to improve employee satisfaction.