General Manager

Ulta Beauty, Inc.•Kingsport, TN

14d•Onsite

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in alignment with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for developing a high-performing team that consistently delivers sales growth. The role oversees store performance, people, and processes, with emphasis on sales and service, expense control, talent acquisition and development, standard operating procedures, and compliance. The GM drives store results through operational excellence, sales growth, payroll and expense management, guest service, and loss prevention. They recruit and develop talent, foster an inclusive and engaged team, coach managers and associates, and ensure that company policies, programs, and processes are executed. The role also performs guest-facing beauty services and product demonstrations, communicates business trends and needs to field leadership, and supports company initiatives and technology adoption. This position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with store closing at least once per week. Attendance at corporate meetings and conferences, overnight stays, and interstate travel are required. The work involves frequent computer and phone use, continuous mobility and walking in the store, frequent bending, pushing, reaching, and twisting, and frequent lifting, carrying, or moving items weighing up to 25 pounds.

Requirements

3–5+ years of fast-paced retail management or other relevant work experience.
Financial management experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing teams.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Availability for a flexible, full-time schedule including days, evenings, weekends, and holidays.
Availability to close the store at least once per week.
Ability to attend corporate meetings and conferences, including overnight stays and interstate travel.
Valid identification for airline travel.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use forecasts and payroll budgets to support scheduling, maximize productivity, meet sales and payroll goals, and complete workload on time and within budget.
Address issues identified in financial and operational reporting, store visits, and audits.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and open positions.
Partner with the District Manager and People Success to address policy violations and take appropriate corrective action.
Build an engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Lead manager and associate development, including training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Share enterprise strategy with direct reports and align store goals with company goals.
Work alongside the management team to establish priorities and provide clear direction.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful, friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use the company scheduling tool to assign associates appropriately and support guest experience, loss reduction, and company directives.
Use the company task management tool to prioritize store workload and ensure leadership adoption and compliance.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention practices.
Execute inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
Support continuous improvement by influencing adoption of company initiatives and technology and ensuring store tasks are completed.
Use company programs, tools, and resources to drive store improvements.
Communicate business trends and opportunities, operational challenges, merchandise needs, and competitive information to field leadership.
Work a flexible schedule that includes days, evenings, weekends, and holidays, and close the store at least once per week.
Attend corporate business meetings and conferences, including overnight stays and interstate travel.