Deputy General Manager

Regal • Jensen Beach, FL

3d

About The Position

The Deputy General Manager supports theatre operations by upholding Regal policies and brand standards and overseeing employees, guest service, cash management, food and beverage operations, safety, maintenance, inventory, scheduling, and theatre technology. The role includes hiring, training, supervising, coaching, scheduling, and, after consultation with the Human Resources Manager, terminating employees. The manager ensures food safety and Health Department compliance, maintains required certifications and records, monitors costs and inventory, and addresses guest concerns. The role also covers kitchen preparation and service duties, theatre inspections, projection and sound systems, and maintenance of theatre facilities and equipment.

The position requires a degree in Business or equivalent, at least two years in a management or supervisory role with restaurant or VIP/luxury theatre experience, and experience in a high-volume hospitality environment. The employee must complete or be completing the management certification program, be SDS trained, obtain a food handlers card where applicable, and obtain ServSafe Food Manager Certification. Duties involving alcohol require applicable state or local training and certification, as well as Regal Responsible Beverage Server training.

The role supervises an unspecified number of employees and requires effective communication, customer service, leadership, basic office-computer skills, accurate calculations, problem-solving, and the ability to work with minimal supervision and under pressure. The work environment has a moderate noise level that sometimes increases. Physical demands include prolonged standing, walking, sitting, using hands, reaching, talking and hearing; occasional climbing, balancing, stooping, kneeling, crouching, or crawling; and regularly lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• A degree in Business or equivalent.
• Two years of experience in a management or supervisory position, with experience in a restaurant or VIP/luxury theatre concept.
• Experience in a high-volume hospitality environment.
• Must be of legal age to sell and/or serve alcohol under applicable state or local law.
• Complete applicable legally required alcohol training and certification and Regal Responsible Beverage Server training.
• Complete or be in the process of completing the management certification program.
• SDS training.
• Obtain a food handlers card where applicable.
• Obtain ServSafe Food Manager Certification.
• Read and understand the Regal Operations Manual and training materials covering topics such as sexual harassment and discrimination.
• Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, evaluate information, consider alternatives, draw evidence-based conclusions, and implement solutions.
• Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
• Experience with PC platforms and basic office programs, including email, word processing, and spreadsheets; ability to operate copiers and other office equipment and maintain filing systems and attention to detail.
• Ability to use tools and equipment with dexterity and perform mechanical tasks as necessary.
• Ability to work effectively with customers, the public, and coworkers; demonstrate sensitivity to others; set goals, manage time, and prioritize; and model professionalism and leadership.
• Ability to perform the physical demands of the role, including regularly lifting up to 60 pounds.

Responsibilities

• Maintain regular and consistent attendance and comply with applicable laws regarding breaks and meal periods.
• Uphold and administer Regal policies, brand standards, corporate directives, and the Regal Operations Manual.
• Ensure compliance with cash management procedures; count, deposit, and reconcile receipts from all forms of payment.
• Monitor employee and guest safety, loss prevention, food and alcohol handling, emergencies, and the reporting and investigation of accidents.
• Comply with food safety laws, protocols, standards, and Health Department regulations; report accidents, incidents, and business interruptions promptly.
• Hire, train, develop, mentor, supervise, counsel, schedule, and, after conferring with the Human Resources Manager, terminate employees.
• Train and cross-train staff for roles including server, box office, food runner, bartender, and kitchen positions; ensure applicable alcohol training and certifications remain current.
• Complete required paperwork and follow company policies.
• Maintain projection and sound technology, including booth systems, maintenance, programming, TMS operation, and related projection functions.
• Ensure facilities are cleaned and maintained to Regal standards; direct kitchen and bar maintenance and sanitation.
• Ensure proper equipment use, perform minor repairs, and arrange qualified personnel for larger kitchen appliance and facility repairs.
• Control costs and optimize profits, including payroll, cost of goods, and operating supplies.
• Maintain inventory controls for food and beverage, janitorial supplies, and projection bulbs; order supplies based on demand; investigate shortages, spoilage, and discrepancies; and conduct monthly or quarterly inventories.
• Create staff schedules that meet demand while controlling labor costs.
• Complete daily theatre inspections and corrective actions, as well as kitchen logs for cooling and reheating, food temperatures, refrigeration and freezer temperatures, and sanitizer solution.
• Ensure food and beverage items meet Regal recipe, portioning, cooking, and serving standards.
• Provide welcoming guest service, address questions and complaints, and take appropriate action to resolve dissatisfaction.
• Manage guest relations, marketing and promotions for film engagements, movie showtime scheduling, and timely distribution of showtimes through proper channels.
• Keep current on recipe changes; measure and assemble ingredients, expedite food, and collaborate with managers and cooks to prepare meals.
• Store food at appropriate temperatures, rotate stock, restock the kitchen for subsequent shifts, and clean and sanitize food preparation areas at shift end while maintaining a clean-as-you-go approach.
• Maintain dress code and personal hygiene standards and handle lost-and-found items according to Regal policy.

Benefits

• Medical and prescription coverage, with company contributions toward the cost, for eligible full-time employees.
• Life insurance and disability insurance at no charge.
• Dental, vision, and supplemental life insurance options for employees and dependents.
• Accident, critical illness, and hospital indemnity insurance.
• Vacation time and sick leave.
• Free movie passes and discounted concessions at Regal locations.
• 401(k) plan with company match for eligible team members age 21 or older who have completed six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager